Box Office Manager, Center for the Arts at Virginia Tech

Job Description

Located at the crossroads of the Virginia Tech campus and downtown Blacksburg, Virginia, the Center for the Arts at VT is a thriving community where the arts are a catalyst for engagement, inspiration, and discovery. The center operates as both a presenting organization and as a 147,000-square-foot, top-caliber arts center. Since opening in 2013, the center has brought innovative, significant, and diverse programming to the campus and the region.

The Box Office Manager directs ticket office operations and manages ticketing system processes. Reporting to the Director of Ticketing and Patron Services, the Manager is responsible for overseeing the daily ticketing system operations, including building and maintaining system events; overseeing daily box office sales operations; serving as on-duty manager for events, including on nights and weekends; recruiting, training, scheduling, and supervising ticket office staff to ensure consistently professional, excellent service; creating and updating training documents and procedural guides; and collecting ticketing data, analyzing results, and making recommendations to senior managers.

Required Qualifications

- Bachelor's degree in theatre management, hospitality, communications, business, or a related field or equivalent combination of education and experience.
- Strong customer service experience and conflict resolution skills.
- Well-developed communication, organizational, analytical, interpersonal, and problem-solving skills.
- Cash handling experience and working knowledge of business office and accounting practices.
- Flexibility to work evening and weekend hours for events.

Preferred Qualifications

- Experience leading a box office team.
- Working knowledge of ticketing systems and software.
- Experience supervising and scheduling student staff.

Pay Band

4

Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Salary Information

$50,000-$52,000, commensurate with experience

Hours per week

40+

Review Date

Initial review 2/6/26; applications accepted until position is filled

Additional Information

 

The successful candidate will be required to have a criminal conviction check.

 

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a