SAP BASIS Generalist

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

 

What You’ll Do: 

We are looking for experienced SAP application technology experts with a passion to optimize BOBJ & Java systems to our customers. This includes developing automation of cloud deployment and operations as well as co-innovating with customers and other SAP teams to setup first time builds of new SAP solutions in the ECS portfolio.   

As SAP BASIS Generalist, 

• You will be responsible for optimizing and improving BOBJ & Java systems. 

• You will lead and execute first-time builds of BOBJ & Java systems for new solutions in the ECS portfolio as a combination of hands-on work and coaching of more junior colleagues. 

• You will support troubleshooting of exceptional cases in a 3rd level support role.  

• Creating knowledge transfer and technical documentation, including technical operational concepts, process flows, and guidelines will also be part of your role.  

• You will be collaborating and aligning new concepts with international teams from within the organization and outside to ensure excellent customer satisfaction. 

 

What You Bring: 

• Hands-on administration and installation experience with SAP Business Objects software such as SAP Business Intelligence (BI) and SAP Data Services,  

• Experience with Linux and Windows operating BOBJ & Java systems 

• Capacity to continuously acquire new knowledge in an independent, proactive way. 

• Communication with customers on technical and operations topics, ability to handle escalated customer cases. 

• Cloud and Customer Mindset and previous experience in Cloud Operations or Support organizations for private cloud or public cloud offerings.   

• Very good English language skills 

• 8+ years relevant IT experience  

 

Meet The Team: 

The ECS Delivery Technical Operations teams run the HANA Enterprise Cloud and are responsible for the operation of OS, Databases and Applications as well as to provide 24/7 support for our customers. Within this organization, the Applications Technical Area is responsible to define strategies to maintain the lifecycle of the applications, to ensure readiness of operational processes for our service teams and to provide hands-on support in escalated or complex cases. Most importantly our team members are an essential part of the ECS Outage Response teams, providing 24/7 support follow the sun from our locations in APJ, EMEA and North America. 

As a technical area we are covering those tasks across all service aspects like system build, monitoring & alerting, incident & problem management updates/upgrades, configuration changes etc. and act as a bridge to other teams in ECS like portfolio planning, service engineering, security. 

 

Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP’s private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by hyperscalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS). ECS delivered services include backups, patching, provisioning and upgrades, restore and disaster recovery, infrastructure monitoring and event detection. Services are delivered from all regions (EMEA/MEE/AMER/APJ) having a strong international focus and cultural diversity. 

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hund