Retail Services Supervisor

Job Details

Job Location: Gainesville Downtown Branch - Gainesville, TX 76240Position Type: Full Time

Join Our First State Bank Family!

First State Banks mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders. Our Core Values are: Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles in all aspects.

Benefits of Working at First State Bank:

• Growth Opportunities
• Employer Paid Employee Health Insurance
• Vision, Dental and Other Great Benefits
• 401K and Employee Stock Ownership Match Options
• Paid Time Off
• Paid Federal Holidays

Summary:

Supervises and coordinates branch activities of Retail Services staff (New Accounts, Tellers, and Lobby Staff) in providing personalized banking services by performing the following duties.

Essential Job Duties & Responsibilities:

1. Assign duties, coordinate schedules, evaluate staff performance and provide training and support to ensure efficient functioning of the Retail Services department as well as present, monitor and maintain a professional work environment.
2. Monitoring and reporting of lobby safety and maintenance.
3. Assisting customers and staff with problem resolutions & special requests (wires, debit card and internet banking services).
4. Evaluating customer needs to suggest appropriate bank products, opening & processing all available new account types and detecting & reporting fraudulent or suspicious activities.

Knowledge, Skills & Abilities:

1. Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
3. Mathematics -- Knowledge of arithmetic, algebra, and their applications.
4. Excellent attention to detail.

Other duties as assigned.

This job description is subject to change at any time.

Qualifications