Director of Account Management

About Us: Verifiable provides industry-leading, API-first solutions to automate credentialing and provider network management for the healthcare industry. Our software is used by some of the largest and fastest growing healthcare companies like Humana, TriWest, Spring Health, Modern Health, Talkspace and Grow Therapy. We are an official Salesforce vendor, and the #1 fastest-growing ISV partner on the Salesforce app exchange in 2023.
Introduction:
Verifiable is seeking a dynamic and strategic leader to serve as the Director of Account Management. In this role, you will lead and scale the Account Management team, partnering closely with Customer Success Managers (CSMs) to drive retention and expansion within Verifiable’s existing customer base. The ideal candidate will bring a track record of managing high-performing teams, a deep understanding of renewal and expansion strategies, and the ability to foster strong cross-functional collaboration to drive customer growth.

About You

• 5+ years in Account Management, Customer Success, or Sales roles, with at least 3 years in an AM leadership position responsible for renewals and driving expansion in a SaaS startup environment
• Proven track record meeting or exceeding sales quota
• Strong experience with contract negotiation and managing complex renewal/upsell/cross-sell motions
• Exceptional leadership and team-building skills, with a focus on coaching and developing talent
• Excellent communication skills, including the ability to present to and influence C-level executives
• Strong cross-functional collaboration particularly with Customer Success, Sales, and Product partners
• Ability to develop and execute strategies that align with company goals and customer needs
• Strong problem-solving skills and an analytical mindset

Responsibilities

• Lead, coach, and develop the Account Management team to achieve and exceed renewal and expansion targets
• Establish and refine scalable processes for forecasting, negotiation, and expansion strategy
• Own key metrics, including Net Revenue Retention (NRR), expansion pipeline growth, and renewal rates
• Develop playbooks, training, and tools to enable the AM team to operate effectively and efficiently
• Manage a small book of key strategic accounts
• Partner with the Customer Success team to support a seamless customer journey, aligning efforts to maximize customer value and satisfaction
• Collaborate cross-functionally with Sales, Marketing, Product, and Operations to align on go-to-market strategy and customer outcomes
• Act as a strategic resource for high-priority accounts, engaging directly with executive stakeholders as needed

More About Verifiable: We’ve grown to over 100 employees in 5 years. Steady revenue growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding. We value the many benefits of remote work, so we’re fully distributed across the US and internationally. Benefits include Health/Vision/Dental plans, unlimited PTO, new Apple equipment, and startup equity as part of your comp package.