Business Analyst II

Location: Cary, NC (onsite presence required)

BUSINESS ANALYST II

Job Accountability/Responsibilities:

Essential Functions:

• Drive the Agile software development effort by acting as the voice of the customer to define and clarify user stories with the development teams through continual team collaboration, business acceptance testing, making quality decisions and taking responsibility for the overall development team success.
• Facilitate requirement resolution among multiple, competing parties (AAR) or interface with stakeholders to obtain requirements (Commercial and Central).
• Draft user stories to document requirements, including the business logic, application features, expected behavior and user acceptance criteria. The Business Analyst will test the user story and sign off on the business functionality completeness.
• Lead launch plans and servicing requirements; confirm that new releases function as intended and ensure there is no negative impact to existing functionality.
• Provide third level support to the product support team as the product subject matter expert. Analyze and assess data usage and product performance for maintenance prioritization.
• Provide Customer Service and Product Support training.
• Develop customer communication plans.
• Author and manage business rules and workflows.
• Understand internal and external dependencies for assigned products.
• Project approval cycle (gaining consensus from key stakeholders).
• Ad hoc analysis and reporting.
• Multi-day, in-person meeting planning and logistics for AAR Committees.
• Review and update release build documents.
• Act as business representation for release pre-implementation meetings.
• Attend and contribute to face-to-face customer meetings.
• Attend off-site conferences and tradeshows.
• Participate in product maintenance review, research, development and testing.
  • Support on-boarding for new team members.
  • Create and maintain documentation of business processes and application user guides.

 

Non-Essential Functions:

• Support the Product Manager in the daily activities and operation of product lines, projects and customer interactions.
• Conduct market research and business intelligence analysis around new product lines and profitable opportunities.
• Participate in root cause analyses for product performance.
• Actively participate in continuous improvement processes.
• Other duties as assigned.

 

Key Measures:

• No emergency releases due to incomplete or untested requirements.
• Provide input into new product analysis.
• Complete assigned project and product enhancement work.
• Ensure the timely handling of customer requests and issues.
•  Successful Product Launches as determined by the customer base.

 

Knowledge, Skills, abilities/minimum requirements/competencies:

• Strong ability to manage multiple activities in a deadline-oriented environment; highly organized and flexible.
• Confident in building customer and industry relationships.
• Strong research skills with an attention to detail.
• Exceptional listening, verbal and written communication skills.
• Strong Microsoft Office skills.
• Experience in analysis, basic statistical analysis; must be able to write basic SQL queries.
• Ability to work independently and jointly in unstructured environments in a self-directed way.
• Ability to take a leadership role on projects and with customers.
• Strong facilitation and conflict resolution skills.
• Experience in technical messaging formats.

 

Education, experience, certification/training:

• Bachelor’s level degree in Business Administration, Computer Science, Engineering or relevant field and minimum 3-6 years relevant analyst experience or in lieu of a degree a minimum of 7-10 years of relevant experience will be considered.
• Experienced in research and analysis of data, market needs and customer issues.
• Working closely with team members during development and product launch.
• Rail industry or logistics experience preferred.

 

VALUES

• Results: We deliver on our promises to create value for the freight rail industry through talented people, good ideas, business leadership and great technology.
• Collaboration: We collaborate with our teams and our customers to get the job