Alfred Pasadena | FT Shift Lead

Job title: Full-Time Shift Lead

Location: Cafe

Reports to: Cafe Manager

FLSA Status: Non-exempt

Wage: $18.79/hr + tips ($22.79 - $26.79 per hour approximately)

Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our four core values — CONSISTENT INNOVATION, EVERYDAY EXCELLENCE, COLLABORATIVE INDIVIDUALITY, and JOYFUL BELONGING — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.

Responsibilities:

Leadership & Customer Service

• Upholds service standards and leads by example.

• Provides effective leadership during shifts, ensuring consistent excellence in cafe operations.

• Delivers exceptional customer service, serving as a role model for hospitality.

• Manages customer inquiries, concerns, and complaints professionally, adhering to Alfred Hospitality standards.

• Possesses deep knowledge of cafe offerings (beverages, food, services) and ensures staff does as well.

Team Management & Training

• Fosters a team-oriented environment by recognizing employee accomplishments.

• Assists with new employee training (feedback, reinforcement) and provides detailed reports to management.

• Develops baristas' coffee/tea knowledge (flavors, blends, origins).

• Builds rapport with employees through understanding their motivations, needs, and concerns.

• Assists management in assessing staffing needs (sending staff home/calling for reinforcements).

• Delegates duties, assigning tasks and ensuring timely completion.

• Enforces disciplinary measures through the Disciplinary Flowchart (verbal/written warnings).

Work Environment

• Maintains a supportive and accessible work environment for employees and guests.

• Demonstrates excellent and consistent attendance and punctuality.

• Anticipates customer and cafe needs by observing the environment and customer cues.

• Optimizes operational workflow through staff delegation (barista, register, etc.).

Operations & Inventory

• Supports inventory management and order placement.

• Ensures proper staff timekeeping (clocking in/out, breaks).

• Manages cash drawer and tip procedures for opening/closing shifts.

• Operates the POS register system for transactions.

• Oversees food and beverage preparation adherence to Alfred standards (quality, consistency, timeliness).

• Maintains a clean, organized, and stocked cafe environment (setup/breakdown).

• Conducts daily refrigerator temperature checks to comply with company and health standards.

• Enforces proper safety and sanitation procedures (timely HACCP completion).

• Assists with receiving and handling product deliveries.