Airport Customer Service Lead - ELM

General information

Job Title Airport Customer Service Lead - ELM Date Monday, June 2, 2025 State New York City Elmira Base Pay Rate: $ 17.00 Full/Part Time Part Time Exempt or Non-Exempt Position Non-Exempt Part Time Days Days of the weekShiftShift Start TimeMonday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayA.M. shift, P.M. shift

Requirements and Description

Essential Functions / Key Responsibilities
* Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
* Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
* Direct passengers through Customs, Immigration, and Quarantine.
* Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
* Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
* Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
* Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites:
* Must be a local (in-state) resident.
* Ability to pass a pre-employment drug screen.
* Ability to pass up to a 10-year background check.
* Must be at least 18 years of age.
* Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.