Internal/Executive Communications, Senior Associate

Chase is on a multi-year journey to transform the way it works and to accelerate the delivery of innovation and change. Our Technology and Product & Experience organizations are at the heart of this work. We’re looking for a talented Communications individual to join the CCB Technology and Product & Experience Communications team to develop and deliver communications strategies that reach across CCB’s Technology and Product & Experience organizations and line of business employees. You’ll help to inspire and motivate our teams while on the journey. 

As an internal/executive communications- senior associate, on the communications team, you will join a respected and high-performing group treated as trusted counselors on Communications strategy. Your focus will be on Technology, but will be expected to share in the support for Product & Experience as needed. 

You are a self-starter, creative and a detail-oriented individual who values their teammates and the power of the group in order to execute flawlessly. You should be intellectually curious and passionate to learn more about business, technology, agile, development and other topics in your effort to make complex concepts easily understood. You’re also a strong writer who tells stories that move people and can manage multiple projects. 

Job Responsibilities

• Support multiple senior executives with communications needs, including executive messages, site visits, presentations and town halls, in order to connect with their teams and advance business goals.
• Create and execute strategic communications plans, including measurement of success.
• Develop and manage communications tactics and channels as needed to support the strategy. 
• Write interesting and compelling stories with a human connection. 
• Partner with internal/external partners to drive innovation, new ideas and better ways of communicating.
• Stay current with and provide guidance on emerging communication methods, patterns, techniques and technologies/tools.
• Be a great teammate.  
• Identify areas of efficiency and ways to execute these responsibilities more simply and effectively.

Required Qualifications, Capabilities, Skills 

• 5+ years of internal, corporate and/or executive communications experience, including extensive hands-on writing, editing, project management and presentation building, in technology or financial services
• BA/BS in Communications, Marketing, Journalism, Public Relations or related degree
• Demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies
• Experience working with C-suite executives
• Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines
• A creative, innovative and strategic thinker with the ability to inspire confidence from, and to collaborate closely with, teams, internal stakeholders and senior leaders
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and takes accountability and accepts responsibility
• Strong ability to take complex concepts and deliver them into simple/digestible communications
• Experience with Intranet design, content development, and collaboration and measurement tools
• Travel is expected 10% of the time

Preferred Qualifications, Capabilities, Skills 

• Experience in digital journalism, social media, digital content is desirable
• Knowledge of Agile methodology is a plus

Finalists for this role will be required to complete a written test to verify writing, editing and proofreading skills.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include