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Operations and Customer Service Officer

Moneycorp
Spainfull_timeVerifiedPosted 23 Apr 2025

About the role

Welcome to Moneycorp We’re delighted you’re interested in being a part of Moneycorp. In the last decade, Moneycorp has transformed from a largely domestic, consumer-focused provider of foreign exchange to an end-to-end global payments’ ecosystem. With two banking licenses and operations across the entire value chain of the international payments and foreign exchange sectors, we enable businesses, institutions, and individuals to thrive beyond borders. We help our clients realise their growth ambitions by providing them with worldwide reach, relentless regulatory excellence, and tailored, relevant solutions that resiliently optimise their financial operations. We’re fervent about pursuing our goals, making substantial contributions to the payments industry, and consistently offering unwavering support to our clients at every stage of their journey. Moneycorp is a place where energy, commitment to our shared success and collaboration are core to our DNA.  We’re restless in our drive to surpass the expectations of our clients and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all of our colleagues is central to our journey as a global business. Find out more about Moneycorp’s offering, global footprint and capabilities here:About Us | moneycorp  Who You Are / Your Next ChallengeWe are looking for an Operations and Customer Services Officer to join our team. This role, reporting to the Operations Manager, is responsible for the delivery of expert service to our clients for queries relating to their account and their transactions, both directly when dealing with customers, and indirectly through the proactive support of the Sales and Dealing teams. The ideal candidate should have customer service experience and enjoy working in a multichannel environment (Telephone, email, face to face).   What we’re looking for / Skills that will help you in the role   Knowledge and Experience:
  • Clear written and verbal communication skills
  • Excellent listener
  • Good organisational skills notably prioritization
  • Strong numerical skills 
  • Excellent attention to details
  Languages:
  • Spanish
  • English
Personal Attributes:
  • Professional
  • Approachable and personable
  • Self-driven and motivated
  • Determined and persistent
  • Team player
  • Consistently demonstrates a positive "can-do" attitude
What you get in return:This role offers a competitive salary with discretionary bonus, plus 25 days holiday and a day off for your birthday. Interested?If the role sounds like you, we invite you to upload a copy of your CV by clicking on the Apply button.   Fostering a culture of belonging and inclusivity We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organisation through initiatives like our DE&I focus groups and value champion network. Like many of our peers, we recognise that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce. Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.

 

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Company

Moneycorp

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