Arizona Department of Education

The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents.

HEALTH AND NUTRITION SERVICES SUMMER ELECTRONIC BENEFITS TRANSFER (EBT) SPECIALIST

Job Location:

Health and Nutrition Services Division

Phoenix Location

Posting Details:

Salary: $64,000 - $70,000 

Grade: 21

Closing Date: 06/25/2025

Job Summary:

• The HNS Summer Electronic Benefits Transfer (EBT) Specialist position will work on deadline-driven, division and state-wide critical projects related to Summer EBT (SEBT) that occurs cyclically throughout the year and require extensive coordination and access of ADE data systems from multiple areas of Health and Nutrition and other divisions at ADE. This position will verify the accuracy of data reported by schools and received from the Department of Economic Security (DES) to ensure data accuracy, process household Summer EBT benefit applications, and provide technical assistance to both internal and external customers.
• Rare in-state and out-of-state travel is required for this position.

The Arizona Department of Education currently utilizes a hybrid work environment, with up to two days of remote work (contingent upon business needs). Candidates should apply with an ability and willingness to work in-office up to five days per week as business needs necessitate.

Job Duties:

• Reviews and makes program eligibility determinations based on submitted household applications
• Conducts income verification of household applications using prescribed United States Department of Agriculture (USDA) regulations and requirements
• Manages content in Summer Electronic Benefits Transfer (SEBT) SFA management portal. Serves as content expert on SEBT technology systems, data and program requirements to support school food authorities
• Assists the SEBT Lead Specialist with creation and validation of data sets for processing of single payment to eligible children ensuring all eligible household applications are processed timely and submitted to the Arizona Department of Economic Services for processing of payments as prescribed by the requirement of the Summer EBT program
• Acts as call center backup providing support to the SEBT Program Project Specialist during high volume call periods and absences
• Manages household application and verification data to support eligibility denials in case of appeals
• Assists the SEBT Team Lead with conference calls and fair hearings

Knowledge, Skills & Abilities (KSAs):

Knowledge in:
• Federal Nutrition Assistance Programs such as Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Child Nutrition Programs, and Food Distribution Programs on Indian Reservations (FDPIR)
• Federal regulations, state laws, and policies pertaining to all Child Nutrition Programs
• National and local legislative and health and nutrition program issues
• A Bachelor degree and/or or multiple years of experience working with federal nutrition assistance programs to substitute for a degree is required

Skills in:
• Analysis and problem solving
• Organizational
• Time management
• Multiple project/task management
• Decision making
• Customer service
• Advanced skill in using MS-Office (Excel, Word, and PowerPoint)

Ability to:
• Work with and understand large data sets
• Meet deadlines and produce expected results with little supervision
• Express ideas and information clearly, concisely, both orally and in writing
• Think critically and make objective determinations
• Perform multiple tasks
• Research, review, and draw interpretations from public laws and rules

Selective Preference(s):

Preference will be given to those applicants with:
• Customer service experience and/or employment with a government agency, school district, or charter school
• Experience with Child Nutrition Programs
• Bilingual skills

Pre-Employment Requirements:

• Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State busine