Support Service Supervisor

Labcorp is seeking a Support Service Supervisor to join our team in Charlotte, NC

Work Schedule: Monday - Friday 8:30 am to 5:30 pm (flexible may require some evening hours)  

Requirements

• Supervises daily activities related client pick-up services for LabCorp test samples

• Monitors route progress via Descartes system to ensure timely route arrival/deliveries to branch

• Monitors route progress via Descartes system to ensure expected service levels are maintained

• Dispatches calls from CSPUP portal to routes via Descartes system

• Actively assists dispatch (taking calls, handing client issues/concerns)

• Provides instruction and support to service reps to resolve issues and answer questions

• Provides instruction and support to service reps with specimen handling guidance

• May perform the duties of a Service Representatives

• Audits routes for compliance with established route procedures and standards

• Attains proficient knowledge of routes, pickups and any special circumstances to enable effective oversight

• Performs department tasks (missed/missing investigations, specimen sorting, deliveries)

• Utilizes LCLS/SIS and other tools for issue research and investigation

• Performs post route vehicle inspections

• Works with Sales and internal departments to research and resolve client concerns

• Works with external Clients to research and resolve concerns

• Assists dispatch and service reps with research and problem investigation.

• Encourages good morale in the department through active engagement and communication with department employees

• Works with and communicates effectively with internal departments to address common issues or concerns.

• Performs all other duties as assigned and/or directed by manager 

• Reviews/Approves PLB in Workday in accordance with policy.

• Monitors employee attendance, punctuality and ensure compliance with standards

• Administers and approves biweekly payroll ensuring timely and accurate submission

• Initiates and delivers informal/formal discipline in accordance with company policies

• Inform manager of all departmental issues and corrective actions

• Escalates issues/concerns to Manager for guidance and instruction

• Assist manager with employee recruitment, candidate selection interviews 

• Initiates employee work related injury reporting 

• Initiates employee motor vehicle accident reporting

• Evaluates employees to ensure competence

• Utilizes Performance Management Software for annual and biannual employee performance reviews and fact files

• Performs administrative duties as assigned by manager

Minimum Qualifications:

• High school diploma

• 2-5+ years of relevant operations experience, preferably in warehouse, logistics, diagnostics, laboratory or healthcare environments

• Prior direct or indirect supervisory experience required.

Preferred Qualifications:

• Associates degree

• 3 years of relevant experience; preferably in a clinical laboratory

• Supervisory or leadership experience

Additional Job Standards:

• Picks up from or transports vehicles to vendor shops for repairs 

• Utilizes MS office software to draft memos, fliers, spreadsheets, presentations etc.

• Ensures employee compliance with local and departmental protocols and standards

• Ensures employee compliance with Corp Logistics protocols and standards

• Ensures employee compliance with Corp Fleet policies

• Ensures employee compliance with Corp Safety policies and standard

• Ensure employee training requirements

• Familiarity with laboratory operations as well as policies and procedures

• Strong computer skills and working knowledge of Microsoft Office  

• Excellent communication skills; both written and verbal

• High level of attention to detail with strong organizational and prioritization skills

• Strong critical thinking skills with the ability to make decisions in a fast-paced environment

• Ability to lift /carry 100 lbs.

• Ability to meet the physical demands of the position

• Valid Driver's License with good driving record

• Be at least 21 years old

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including