Senior Manager, Customer Success Communications

Job Requisition ID #

Position Overview

Autodesk is seeking a collaborative and experienced Senior Manager-level Communications Business Partner to support our Chief Customer Officer (CCO) with internal communications. This role will be based in AMER and will focus on supporting strategic Go-To-Market (GTM) communications that align with and amplify Autodesk’s global growth and customer success strategies.

You will act as a key communications partner to the CCO, helping to develop and execute impactful employee and leadership communications that clarify priorities, support strategy adoption, and elevate leadership visibility across regions.

You’ll be a part of the global Communications team, reporting to the Director of Customer & Partner Communications, and will work closely with colleagues across internal, external, and executive communications to ensure consistent and compelling messaging that advances Autodesk’s vision and revenue strategy.

Responsibilities

• Support the development and execution of communications strategies for the CCO and Customer Success organization that improve understanding of our business strategy and highlight critical priorities and initiatives

• Drive a well-organized and efficient communications approach—helping ensure all activities are planned and executed with sufficient lead time for input, collaboration, and refinement

• Contribute to communications planning for key initiatives such as sales strategy, organizational changes, business performance, and cultural programs

• Help coordinate internal communications events and activities (e.g., all hands meetings, town halls, written updates, digital channels) to boost employee engagement and reinforce Autodesk culture

• Partner on the development of messaging frameworks that support Customer Success priorities and ensure global alignment across customer-facing teams

• Create and support executive content, including presentations, strategic updates, and customer engagement materials

• Attend select leadership meetings to support communication efforts and translate business strategy into clear, employee-facing messages

• Work with field-facing and internal partners to ensure communication aligns with GTM initiatives and reinforces clarity for customer-facing teams

• Coordinate with external and thought leadership teams to ensure internal CCO messaging aligns with Autodesk’s external voice and brand

• Own communications deliverables from planning to execution—managing timelines, feedback cycles, and stakeholder input

• May lead or mentor junior communicators and/or support cross-functional communications workstreams within the Customer Success organization

• Contribute to GTM and company-wide communications projects, partnering across the Global Comms team during key business milestones

Minimum Qualifications

• 7+ years of progressive communications experience in a global, matrixed organization, with a preference for experience supporting GTM or Customer Success teams

• Excellent storytelling, writing, and editing skills, with an ability to simplify and clarify complex business strategies

• Solid business acumen and familiarity with sales, customer success, or GTM functions

• Experience using AI tools to enhance workflow efficiency is a plus

• Prior experience supporting senior commercial leadership or working within a SaaS environment is advantageous

• Proven ability to work effectively with senior stakeholders and navigate fast-paced communications needs

• Proficient in executive presentation tools (PowerPoint), internal channels (Slack, Teams, SharePoint), and visual storytelling methods

• Strong collaboration and influence skills across global regions and functions

• Based in AMER, preferably in the Pacific time zone, with flexibility to work across time zones; quarterly travel may be required

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful