Associate Customer Service Representative, Auto Division

Why Wells Fargo: 

Are you ready for the next step in your career? This is where it begins – at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We’re especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees’ financial health, we offer competitive salaries and a generous benefits package.

About this role: 

Wells Fargo is seeking Associate Customer Service Representatives to join our Auto team in Irving, Texas. This team is part of our Consumer Lending business, empowering millions of customers to achieve their dreams every day. Find out why we’re the #1 financial services company to grow YOUR career. Apply today. 

In this role you will: 

•  Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment 
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems 
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees 
• Interact with immediate team, as well as internal and external customers 
• Fulfill additional duties upon request

Training Schedule:

• Anticipated start date in early April 2025
• Training hours are Monday through Friday, from 8:00 AM to 5:00 PM
• Training is expected to be 6 weeks, but may vary

• Training will be held onsite at the posted work location: 6061 N State Hwy 161, Irving Texas 75038

Work Schedule:

• Hybrid work schedule with alternate weeks in-office
• Department hours are Monday through Friday, from 7:00 AM to 9:00 PM
• Specific work hours will be assigned prior to the end of training
• Rotating Saturday shift, from 7:00 AM to 4:30 PM
• Shift pay differential may apply

Required Qualifications: 

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 

Desired Qualifications: 

• Call center customer service experience in the financial services industry  
• Prior work exposure within auto operations
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues 
• Ability to execute in a fast paced, high demand, metric driven call center environment 
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy 
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information 
• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers 
• Knowledge, understanding and experience of internet, mobile, and social media technology 
• Bilingual speaking, reading, and writing proficiency in Spanish/English is a plus

Job Expectations: 

• Must work on-site at the location posted 
• This position is not eligible for Visa sponsorship  
• Must be able to attend full duration of required training period  
• This position offers a hybrid work schedule
• Flexibility to adjust hours, as needed, based on business need
• Ability to work additional hours as needed   
• Schedule may be eligible for a shift differential under the terms of the shift differential policy 
• Your work schedule may include working some holidays upon request

Posting Location: 

• 6061 N State Hwy 161 – Irving, Texas 75038

Posting End Date: 

3 Mar 2025

*Job posting may come down early due to volume of applicants.

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