Police Communications Officer

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Weekly Work Hours

40

Compensation Range

D01-Hourly

Hourly Rate

$22.06 Hourly

FLSA

United States of America (Non-Exempt)

Position Type

Staff

Job Summary

Responsible for a variety of first-responder duties primarily receiving & processing emergency and non-emergency calls from a variety of Dallas College sources, i.e., district telephones, cell phones, radios, etc., including outside law enforcement agencies and dispatching those calls to appropriate campus police and/or outside emergency response agencies.

Required Knowledge, Skills, and Abilities

• Ability to act as a first responder in processing emergency and non-emergency calls for service.

• Ability to think and act promptly in emergency, complex or difficult situations; define problems, collect data, establish facts, and draw valid conclusions; take or suggest appropriate course of action.

• Effectively interpret laws and regulations, make decisions, maintain composure and work effectively under stressful conditions.

• Ability to deal with irrational situations where the outcome is unpredictable.

• Ability to cope with situations firmly, courteously, tactfully and with respect for others.

• Apply knowledge related to policies and procedures to determine course of action and stay up to date on best practices, incorporate knowledge into all work assignments and procedures.

• Ability to coordinate and direct numerous activities simultaneously without confusion; provide rapid response to Dallas College law enforcement or other emergency agencies, i.e., police, fire, ambulance.

• Ability to establish and maintain effective working relationships with a diverse, multicultural Dallas College network community, internal and external to the district, including but not limited to students, staff, faculty and other law enforcement agencies.

• Able to multitask and adapt to changing work environments, work priorities and organizational needs.

• Possess strong problem-solving, analytical, time management and communication skills.

• Provide onsite technical support by preparing log sheets of all incoming and outgoing calls and radio traffic, Dallas College police reports and case numbers.

• Perform a variety of routine clerical duties to maintain official records of a dispatch center, i.e., enter, update, and retrieve information from computerized data system; maintain recorded details of telephone calls/radio dispatch communication and messages.

• Responsible for maintaining records and archives for Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunications System (TLETS/NLETS) purposes.

• Effectively transmit instruction and information through clear and concise verbal communication.

• Maintain and protect the privacy and confidentiality of information and material.

• Strong knowledge and experience in providing effective customer service.

Physical Requirements

Physical capability to effectively use and operate various types of office related equipment, such as, but not limited to, computers, calculator, copier, and fax machine. May be required to lift or move materials and equipment weighing up to 50 pounds. Some crawling, reaching, handling, sitting, standing, pushing, bending, crawling and pulling. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Requirements

• Graduation from high school or equivalent.

• Successful completion of the TCOLE Basic Telecommunicator Course #1013 within the first year of employment.

• Successful completion of the Texas Law Enforcement Telecommunications System (TLETS) training within the first year of employment

• Position may require working day shift, evening shift, graveyard shift and extended work hours to include weekends and holidays.

• Bilingual or multilingual preferred.

Related Experience Above Minimum Qualifications

• Completion of additional TLETS training

• One year of related experience

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Daily maintenance of all routine and emergency "traffic" routed through the centralized police communications center;