Team Lead Patient Access Specialist- Friday, Saturday and Sunday 1pm - 1am.

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Work Shift

Day (United States of America)

Job Summary:

Wellstar North Fulton Hospital has an opportunity for a Team Lead Patient Access Specialist- Friday, Saturday and Sunday 1pm - 1am.

The PAS Team Lead position functions under the direction of the PAS Supervisor and/or Manager. The position is responsible for leading the daily operations of their assigned areas, including ensuring appropriate staffing, assisting with problem solving and customer service issues, and ensuring policies and procedures are being followed. The position assists the PAS Supervisor and/or Manager with monitoring, maintaining and evaluating key performance indicators (including quality, collections, productivity, and patient satisfaction), and developing and implementing action plans for optimum performance. Works well with other team members to ensure all areas are staffed appropriate to volumes.
The PAS Team Lead will often serve in a front line position, covering open shifts as appropriate. The position assists the PAS Supervisor and/or Manger with other duties as required to help ensure the efficiency of the department. Demonstrates professionalism, effective communication skills and active listening skills. Monitor wait times. Completes monthly cash audits. Assist with Workqueues. PAS Team Lead in handling daily responsibilities in conjunction with other departments. This offers better Customer Service to departments in the absence of the Supervisor/Manager. Assist staff with patient/doctor problems and/or complaints. Attend any meetings necessary on behalf of Supervisor/Manager when feasible.

Core Responsibilities and Essential Functions:

Leadership and Planning
* Facilitates a positive work environment and assists with the development and motivation of employees.
* Attends departmental, system-wide and/or interdepartmental meetings as needed.
* Leads by example, assisting in projects, working as a positive team member, and rounding and mentoring of staff for optimal performance.
* Works to meet WellStar goals related to Employee Engagement.
* Maintains orderly and clean work environment, commensurate with the public expectations of a healthcare organization.
* Participates and represents the department and hospital committees and special projects and assumes accountability as appropriate.
* Participates in meeting the goals and objectives of the PAS department.
* Collaborates with PAS Revenue Cycle leadership to develop and implement goals, objectives and Action Plans for the department.
* Responsible for the ongoing management of daily operational functions of the department.
* Informs Management of non-compliance with WellStar/department dress code.
* Assures PAS has appropriate equipment and supplies to perform job duties.
* Assumes role of PAS Specialists to support coverage needs.
PAS Team Leads serve as the primary department preceptors and mentors and as such must:
* Maintain a based on individual QA audit /or as reported by Epic (min. of 10 accounts) registration accuracy rate or higher in the past 12 months.
* Maintain minimum productivity requirements.
* Has no corrective disciplinary action during the past twelve (12) months.
* Willing and able to function as a preceptor in the orientation of new patient access personnel and students.
* Maintain required certifications by obtaining necessary CEUs and submitting timely to certifying board.
Quality/ Safety
* Implementation and training of new programs/updates to employees.
* Responsible for quality and performance monitoring and reporting. Compiles and distributes data from management reports in a timely and accurate manner. Works with Supervisor to analyze data to make changes as appropriate.
* Takes initiative to appropriately investigate and resolve department issues as they arise.
* Understands and enforces policies and procedures for assigned areas.
* Assists with investigating account issues, such as denials, tracking and trending problems, and implementing changes and education as appropriate.
* Assists with meeting all quality goals (i.e. patient throughput).
* Monitors, ensures maintenance and resolves of accounts, DNB/Denials, claim, patient, and other related Workqueues that impact the Revenue Cycle.
* Participates in monthly Denial resolution for respective f