Guest Services Event Staff | St. Charles Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime.The Guest Services Attendant serves as a source of information to the general public during events. This is an events-based, part-time position with no guaranteed weekly hours.  Hours per month will be dependent on event schedule and  employee’s availability, so monthly hours can range from 8 hours to 120 hours.  Can include bag check, coat check, ticket selling and ticket taking, usher, elevator operator, food & beverage support when needed

 

This role will pay an hourly wage of $16 to $17.

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

 

Expires 6/30/2024

About the Venue

The award-winning Saint Charles Convention Center is the most elegant full-service convention venue in the Saint Louis Metro Area.  Proudly managed by Oakview Group Management, the facility boasts 154,000 square feet of flexible space, accommodating a wide range of events from 10-3,000 attendees. An IAVM Venue Excellence Award Winner and one of St. Louis’ Top Workplaces, the venue is highly-rated by clients and staff.

 

FACILITY FEATURES

The Saint Charles Convention Center contains 1,200 free parking spaces, 21 meeting rooms and breakouts, two elegant ballrooms, and an expandable exhibit hall with carpet and drape options. In-house services include delicious food and beverage, experienced event planners, audio visual, decorating, onsite security, marketing and more. 

 

Responsibilities

• Interact with attendees in a courteous and professional manner.
• Communicate clearly and concisely with SCCC staff and general public.
• Operate basic office equipment; when working at guest services desk, box office or Administrative office
• Information Desk may occasionally be designated as a limited-service Business Center.
• Ability to perform mathematical calculations involving cash.
• Provide excellent customer service assistance to internal and external clients.
• Exemplify the SCCC and OVG customer service principles
• Receive and respond to public inquiries and resolve customer complaints or refer the complaint to the Event Manager.

Qualifications

• Experience in a hospitality or entertainment environment is preferred
• You must love working with and helping people.
• Excellent interpersonal skills
• Knowledge of local area and local businesses.
• Work effectively in a service oriented environment, subject to frequently changing priorities.
• Understand the organization and operation of the convention center to assume assigned responsibilities.
• Establish and maintain effective working relationships with those contracted in the course of work.
• Basic computer proficiency
• Must be 16 years old.
• Willingness to work weekends, evenings, and holidays.
• Position is on call and event driven, with no guaranteed number of hours
• High school diploma or equivalent GED.
• Basic mathematical abilities and computer skills
• Basic telephone skills.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.