Product Ops. Mgr., Tooling & Automation

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The Media Group at NBCU supports a powerhouse collection of consumer-first brands including Peacock, NBC, Bravo, NBC Sports, and NBCU International. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.

The Product Operations team is responsible for ensuring that the Global Streaming Product and Design teams are as effective and efficient as possible. As part of the Process and Tools team on Product Operations, you will be responsible for transforming the Global Streaming Product Development Lifecycle into a well-oiled, AI-enabled engine. Our team owns the processes, tools, frameworks and team coordination that power product development, align strategy with execution, and empower Product Managers and Designers to work smarter.

We’re seeking a strategic, systems-minded Product Operations Manager to drive the evolution of our tooling ecosystem across Product and Technology. In this role, you’ll be the go-to expert for optimizing, automating, and simplifying workflows – from ideation through roadmapping and capacity tracking. You’ll lead efforts to reduce tech debt, enhance efficiency, and integrate AI-driven solutions, working closely with Product Ops, Portfolio Ops, Product Managers, and UX teams to ensure our tools (including Airtable and Jira) enable seamless collaboration and scale.

Key Responsibilities

• Optimize and Manage Tooling Ecosystem: Collaborate with Product, UI/UX Design, PMO, and Engineering teams to administer and enhance Jira, Confluence, Airtable, and SharePoint for cross-team workflows, incorporating AI-driven automation where possible.
• Own Tool Setup and Maintenance: Ensure robust configuration and ongoing support of tools powering four global streaming platforms: Peacock, SkyShowtime, Showmax, and NOW, leveraging AI to improve efficiency and scalability.
• Drive Documentation & Training: Develop and maintain clear, accessible documentation and training resources in Confluence and SharePoint to support change management and adoption across a 300+ member organization.
• Serve as Tooling & AI Expert: Act as the primary point of contact for tooling-related questions, troubleshooting, best practices, and AI integration opportunities.
• Enable Process Improvement: Identify opportunities to streamline workflows, reduce tech debt, and implement AI-powered solutions for automation and predictive insights.
• Translate Requirements into Intelligent Solutions: Convert diverse stakeholder needs into scalable, efficient tooling strategies that incorporate AI capabilities to support ideation, roadmapping, and capacity tracking.
• Support Onboarding & Learning: Organize and standardize onboarding materials and learning resources, including AI adoption guides, to empower Product and Design teams.

Qualifications

• 3+ years in Tooling, Operations or Systems Analyst type roles with a focus on tooling and workflow optimization and automation
• Proven experience administering and optimizing Airtable, Jira, Confluence, and SharePoint; familiarity with admin-level capabilities and