Exemption Status:

United States of America (Non-Exempt)

Exemption Status:

$37,271 - $47,525 - $57,779

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing
solutions
that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Essential Duties and Responsibilities:

• Manage, prioritize and dispatch all inbound service requests including but not limited to; aircraft fueling, aircraft ground handling, aircraft arrival and departures.
• Perform customer service requests and maintain a high standard of customer service relations
• Process and reconcile fuel tickets, invoices and payments
• Process/Arrange rental cars, catering and hotel reservations
• Keep records of customer interactions and transactions
• Maintain an upbeat and engaging demeanor when interfacing with customers in-person, via phone, via email, etc.
• Follow proper FAA and TSA rules and regulations
• Perform airfield management activities, which may include escorting passengers and/or crew members on the airfield
• Ensure the cleanliness of the FBO facilities
• Train new customer service representatives
• Act as shift lead when Supervisor is not on-site
• Comply with Crownair Customer Service Standards and contribute to continually improving CSR SOPs
• Other duties as required

Education and/or Experience

• High School Diploma or GED
• Two years FBO customer service experience
• Basic Mathematical Skills - ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Good Language Skills - ability to read and interpret documents, write routine reports and correspondence, and the ability to effectively speak in customer service situations
• Must be able to perform physically to meet job demands - while performing duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms; climb and balance; stoop, kneel, crouch, or crawl; talk and hear
• Reasoning Ability - ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
• Computer Skills - must have a basic working knowledge of personal computers
• Current valid California Driver license
• Aviation knowledge or previous FBO experience preferred

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans