Principal Product Manager - StreetEasy

About the team

StreetEasy is looking for a skilled Product Manager to support the transformation of renting, buying, and selling journey in New York City by building a customer-centric marketplace. Used more than any other local real estate platform, StreetEasy’s website and mobile apps provide vetted and verified listings, plus intuitive search tools and data-driven insights to guide people home here. Launched in 2006 and based in NoMad, Manhattan, StreetEasy is owned and operated by Zillow Group (NASDAQ: Z and ZG) and is a registered trademark of Zillow, Inc.

About the role

One of our key value propositions is matching our home shopper audience with our outstanding network of agents to provide a tailored experience and expert perspective as they seek their next home. This role will define and implement the strategy and vision for connecting our consumer & partner audiences, with every improvement aimed at driving trust and successful outcomes on both sides of the marketplace. Key to this will be deeply understanding our users and where they are in their process, in order to provide them the right information at the right time for the right action. You will also play a key role in mentoring and setting the standards for our product team, deepening their skills as customer advocates, business strategists and data-driven decision makers.

• Define, socialize, and acquire cross-functional and leadership support of product vision

• Identify insights and lead the decision-making process, using frameworks to evaluate long-term impacts of strategic decisions while considering and managing the organization’s tolerance for risk

• Guide others to both identify the best decision outcomes and influence others to support those outcomes

• Build processes and frameworks to ensure internal collaboration across teams regarding shared customer drivers and research/data focus

• Coach product managers across StreetEasy on how to develop plans to explore customer problems for product lines and build feedback loops

• Apply storytelling and persuasion to connect vision, strategy and action plans at the organizational level

• Drive a culture of constructive critique, challenging others to bring fresh and creative perspectives to solving customer problems and meeting business needs

• Collaborate across large groups to address a highly sophisticated problem space, spanning multiple platforms, pages and ownership areas

• Incorporate data, insights and causality to accurately project implications of complex system changes and develops methodologies for identifying and measuring system and outcome impacts

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Nevada, New York and Washington the standard base pay range for this role is $164,800.00 - $263,200.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You are an experienced leader who knows how to make everyone around you better. A dedicated advocate for the customer, you know how to inspire others to care deeply about customers too. Your decisions are based in observations and data, but you can lead through ambiguity, and influencing without authority within a matrixed organization comes naturally.

• 10+ years in a Product Management role, with a focus on building consumer-facing technology products. Ecommerce and/or marketplace experience required.

• Strong Product Management skills, experienced in independently owning sophisticated products and/or product portfolio and defining product vision and strategy in collaboration with other teams

• Experienced mentoring and coaching others on standards and quality of product development

• Customer centric. Clearly defines a customer's needs, encourages test & learn, and takes well thought out risks.

• Excellent communication skills in a fast-paced environment (verbal, written, and visual) who has the ability to influence, inspire and build consensus at all levels

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