Supervisor, Patient Access Appointment Center

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

· Comprehensive health benefits that start day 1

· Student Loan Repayment Assistance & Reimbursement Programs

· Family-focused benefits

· Wellness incentives

Ongoing mentorship, development, leadership programs...and more

 

8am - 5pm / Full Time / 40hrs

Description

JOB DESCRIPTION:

• Manages human and material resources in a team environment under the leadership of the Patient Access Manager & Central Administration to provide real-time supervision of appointment specialists responsible for call answering, appointment setting and messaging services according to established clinical protocols; ensuring the highest level of patient satisfaction each and every time. Adhere to HIPAA and patient confidentiality requirements.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in business, healthcare or related field or appropriate combination of education and experience.
• 1 - 2 years experience in customer service and/or call centers, preferably in a healthcare setting OR Graduation from the Operations Development Program (ODP).
• Minimum requirement of 1 year of supervisory experience.
• Healthcare or customer service industry experience preferred.
• Excellent written and oral communication skills.
• Professional, caring approach, strong interpersonal and problem solving skills.
• Position will require the ability to type or keyboard 55 accurate words per minute.
• Must possess excellent communication skills and be able to relate to a wide variety of customers.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

 

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.