Sr. Director of Admissions

About Us

InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.

Team InStride Health: Our Core Values

• Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated. 
• Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
• Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
• Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role 

The Sr. Director of Admissions will serve as the senior leader responsible for setting direction and owning performance of InStride’s admissions function while maintaining the highest standards of clinical integrity, patient experience, and regulatory alignment. This role owns the admissions funnel from application through enrollment and serves as a key bridge between Commercial and Clinical Services, and defines and evolves how InStride operationalizes access to care as a core growth system.

Reporting to the Chief Clinical Operations Officer, with a dotted-line partnership to the Chief Commercial Officer, this individual will lead both clinical and non-clinical admissions teams and work cross-functionally with Commercial, Clinical, Finance, Operations, and Product to ensure that clinically appropriate families access care efficiently and confidently.

This is a high-impact leadership role that blends disciplined execution with cross-functional collaboration. The ideal candidate brings experience leading admissions or intake functions in complex healthcare environments and thrives in a high-growth setting that requires both accountability and adaptability.

Responsibilities 

Enrollment Performance & Funnel Ownership

• Set the strategic direction and operating model for the admissions function, ensuring alignment with growth goals, clinical standards, and evolving business needs
• Own enrollment outcomes end-to-end, including conversion from application through clinical evaluation and enrollment
• Establish and lead the operating cadence (forecasting, KPI tracking, performance reviews) and monitor key metrics such as conversion, speed to enrollment, show rates, and cost per enrolled patient
• Identify and resolve operational bottlenecks impacting performance, partnering cross-functionally as needed

Operational Discipline & Unit Economics

• Own performance and cost discipline within the admissions function, including staffing efficiency, productivity, and resource allocation
• Refine workflows and staffing models to support sustainable, scalable growth aligned with demand and financial targets
• Partner with Finance and Growth to align enrollment performance with broader business goals while driving consistent execution and continuous improvement

Clinical Alignment & Patient Experience

• Ensure families receive clear, accurate, and compassionate guidance throughout the onboarding journey
• Reinforce consultative, ethically grounded enrollment practices that prioritize clinical appropriateness and patient safety
• Partner with clinical leadership to ensure consistency in eligibility, safety standards, and patient selection
• Support transparency in cost and insurance conversations and maintain a focus on long-term engagement and retention

Team Leadership & Performance Management

• Lead and develop a multidisciplinary admissions organization, including clinical and non-clinical teams, with direct oversight of leaders for Clinical Evaluators and Patient & Family Advisors
• Build a culture of accountability, empathy, and operational excellence through clear expectations, performance management, and incenti