Business Operations Specialist - Commercial Real Estate

Effective time management, strong communication skills, and attention to detail will make you a great fit for a role as a Business Operations Specialist within the Specialized Processing Services team of Commercial Real Estate!

As a Business Ops Specialist in the Specialized Processing Services team of Commercial Real Estate you will be responsible for conducting the final review of cancelled, denied and funded loans for many lines of businesses. You will be responsible for generating and reviewing reports on a daily, monthly, and quarterly basis to ensure all errors have been identified and remediated to ensure we remain in compliance with regulatory and HMDA reporting needs. As a member on the team, you work closely and communicate with other partners such as our offshore team in Bangalore, Governance team, Commercial Real Estate Control Management team, Processing team, Credit team, Sales teams, and external vendors. In addition, you will ensure all data correction tickets have been completed, process monthly vendor invoices and third party invoices, mailing Adverse Action letters, creating cancellation and denied tickets, and manage the Cancel/Denied and Invoicing general mailboxes daily. 

The Home Mortgage Disclosure Act (HMDA) requires lenders such as JPMorgan Chase to compile and disclose data about mortgage loans and loan applications for the purpose of home purchase or home improvement and certain dwelling secured refinances, which includes multifamily residential dwellings for many lines of businesses such as Commercial Term Lending, Off Balance Sheet, Community Development Banking, and Real Estate Banking.

Job Responsibilities

• Provides great communication and guidance to all partners
• Accounts for the delivery of business reporting in line with service level expectations and timeliness 
• Supports manager, team, internal and external partners
• Tracks internal processes such as WAS data corrections, LAR edits, mailed letters, verbal denials, etc.
• Monitors and sends follow up requests proactively for reporting and invoices to be paid in a timely manner
• Implements and adheres to updated policies, procedures, and processes to reduce risk overall 

Required qualifications, capabilities, and skills 

• Experience working in mortgage banking or commercial real estate banking industry 
• Excellent communication skills both written and verbal
• Good PC skills including Microsoft office products (Excel, Word, PowerPoint)
• Strong client focus and ability to partner with various internal groups and client coverage
• Independent, self-motivated with an ability to adapt and be flexible in a team environment
• High school degree, GED
• Detail-oriented, organized, proactive, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
• Ability to work under pressure and act with urgency, attentiveness to detail, effective time management skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accom