Business Analyst, Account Management Analytics

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Account Management Analytics team is building the data-driven programs and technology to increase team efficiency and effectiveness and improve the experience of businesses that use Square’s ecosystem of products. We are a team of Analysts who work closely with Account Management stakeholders, as well as Program Management, Product, and Customer Success to drive progress against our organizational and company-wide priorities. 

As a Business Analyst focusing on Account Management, you will identify areas of opportunity to increase retention and growth of our existing sellers, improve the efficiency and impact of the team, develop metrics and robust data visualizations to understand team performance, and contribute to the organization’s global growth strategy. We’re looking for individuals who have a passion for diving into data, summarizing trends, and making an impact.

You will:

• Use data to drive analysis and actionable recommendations to shape program design, operations, and strategy

• Partner with Account Management leadership, strategic finance team to set performance targets, define KPIs, create scalable reporting, and provide insight to drivers of pacing against goals

• Evaluate the performance of new and existing Account Management GTM strategies

• Drive financial analysis to understand the productivity of the Account Management team and inform resourcing and future investments across Account Management programs

Qualifications

• 2-4 years of analytical experience at a high-growth tech company in a analytics/corporate strategy/business operations role or at a top management consulting company with a strong exposure to GTM assignments 

• Proficiency with data, analytics, and visualization technologies - Snowflake SQL and Looker equivalents

• Experience with applying quantitative analysis and logical reasoning to influence business outcomes

• Strong written and verbal communication skills and the ability to build relationships and influence across the organization

• Highly analytical, adept at finding trends and summarizing key insights from ambiguous data sets

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $111,700 - USD $167,500
Zone B: USD $103,800 - USD $155,800
Zone C: USD $98,200 - USD $147,400
Zone D: USD $89,400 - USD $134,000

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick le