Customer Service Representative - Part -ime

Job DetailsJob Location: LP GAS DEPT MENOMINEE MI - MENOMINEE, MI 49858CUSTOMER SERVICE REPRESENTATIVE - PART-TIME

Country Visions Cooperative is looking to hire a part-time Customer Service Representative for our Menominee, Michigan location. This position will report to the Energy Adminstration Manager.

If you are dedicated to providing excellent customer service and looking for part-time work with a great company, now is the perfect time to join our team!

Country Visions Cooperative is an agriculture based cooperative dedicated to service and building long-term relationships from generation to generation. We are proud to trace our roots back to 1923.

COMPANY BENEFITS for PART-TIME TEAM MEMBERS


Competitive pay, based on experience
Flexibility
Company work-shirts provided
Can become eligible for paid time off, health insurance, and 401(k)
Can become eligible for paid parental leave
Employee Assistance Program
Health and wellness program


RESPONSIBILITIES

The Part-Time Customer Service Representative (CSR) supports customers by responding to inquiries, resolving issues, and providing accurate information about County Visions Cooperative’s products and services. This role interacts with customers via phone, email, Connect, and in person, ensuring a positive and efficient customer experience.

 

Customer Communication


Respond to customer inquiries regarding products, services, and policies
Deliver clear, accurate, and timely information across all communication channels


Issue Resolution


Address customer concerns and complaints professionally
Troubleshoot and resolve service or technical issues
Escalate complex or sensitive matters to appropriate personnel


Order Processing


Process customer orders and service requests
Calculate charges, process payments, and reconcile daily driver tickets


Record Keeping


Accurately document customer interactions in Energy Force and Connect
Maintain organized and up-to-date records for team visibility


Product Knowledge


Stay current on company products, services, and policies
Apply knowledge to effectively assist customers


Collaboration


Work closely with team members and other departments
Ensure consistent, positive customer and team experiences





Additional Duties


Reconcile daily driver trip reports (Propane & Petroleum)
Monitor forecasting and k-factor deviations
Create work orders for Operations Manager and/or Service Technicians
Scan work orders into Energy Image
Reconcile cash receipts and prepare bank deposits


Perform other duties as assigned by the Director of Energy Operations.

 

Work schedule expectations


2 or 3 working days per week
7:30am – 4:30pm

QualificationsJOB QUALIFICATIONS


High School Diploma or equivalent
Prior Customer Service Experience preferred but not required