Manager - Deposits Product Management - Disputes

General information

Career area Deposits Products & Marketing Work Location(s) 1100 Virginia Drive, PA, 601 S. Tryon Street, NC Remote? No Ref # 21585 Posted Date 01-30-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This role will be responsible for building and managing a best-in-class disputes customer experience to deliver on strategic business goals. Specific focus on maturing newly defined processes, successfully managing change in a dynamic work environment, and constantly analyzing how to make the customer experience better. Improvements to be measured across multiple dimensions (cost, efficiency, customer experience, and risk exposure). A premium is placed on relationship building, developing followership and collaboratively create solutions. A successful candidate will understand the disputes process across different payment types, have strong financial acumen, and the ability to synthesize information and data to form opinions that will help shape the business. Should have a deep understanding of deposit product specifics, deposit operations, general analytics, and customer experience. Also necessary is a strong understanding and working knowledge of key risk management practices, risk framework, legal and compliance appropriate for transactional deposit products.
In office role with hybrid schedule. Ally work locations Charlotte NC or Fort Washington PAAt this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• Responsible for developing innovative solutions using data, observations, and concepts to improve customer experience and deliver value.
• Ability to lead cross functional teams to deliver on key disputes experience updates, including both digital and process driven updates.
• Responsible for improving the end-to-end experience for the disputes process.
• Identify and align necessary resources to define, scope, prioritize and execute work.
• Responsible for reviewing monthly bu