Staff Delivery Manager

Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

About us
Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need new talent to pursue commercial opportunities, fueled by extraordinary insight and expertise. We’re always striving for more innovative digital solutions, sustainable outcomes and closer collaboration across our company and beyond, and you could be part of that too. Together we continue to grow as the world’s leading energy company!

The Role

As the Staff Delivery Manager, you will be the primary engine driving the execution some of our most critical digital platforms such as earnify covering consumer and commercial drivers in addition to a suite of digital amenities. You will serve as the "connective tissue" across the portfolio, ensuring that diverse product squads, engineering teams, and third-party partners are synchronized and delivering against our roadmap.

As a strategic operator, you will partner directly with senior leadership to translate high-level vision into tactical reality, handling dependencies across the ecosystem to ensure we hit our high-reaching launch targets and beyond.

What You Will Do

• Portfolio Synchronization: Act as the central point of integration for earnify consumer, earnify Pro, and other digital initiatives, ensuring features, APIs, and data flows are aligned across the ecosystem.

• End-to-End Delivery Governance: Be responsible for the "how" of delivery. You will handle roadmaps, scope, and critical-path dependencies, ensuring that high-stakes projects move from ideation to production with predictable quality.

• Operational Leadership: Support senior leaders in Technology in managing annual investment budget, ensuring capital is allocated efficiently and delivery risks are mitigated.

• Stakeholder & Vendor Management: Navigate a complex, matrixed organization to align partners in Digital Delivery, Marketing, Sales, and Operations. You will also manage external technology partners and suppliers to balance capacity and quality.

• Agile at Scale: Embed First Principles and Agile ways of working across squads to enable continuous value delivery, removing blockers and fostering a culture of transparency and accountability.

• Product Health & Metrics: Use a data-driven approach to supervise service performance and operational readiness, ensuring our loyalty platforms are robust, compliant, and ready for millions of users.

What You Will Bring

• Proven Execution Track Record: Significant experience delivering complex, high-traffic digital products (mobile apps, loyalty platforms, or B2B/B2C SaaS) within a large-scale corporate environment.

• Systems Thinking: The ability to see how a change in one project impacts the rest of the portfolio.

• Commercial Acumen: Strong financial literacy with experience managing large project budgets and making value-based trade-offs.

• Mastery of Ambiguity: You thrive in the "gray space”. You can take high-level intent and build the structure, documentation, and processes necessary to make it happen.

• Influence & Communication: Outstanding ability to translate technical complexities for commercial stakeholders and influence peers without direct authority.

• Technical Familiarity: While not a developer, you understand API ecosystems, MarTech stacks, and how AI can be integrated into consumer marketing to drive competitive advantage.

• Proactiveness: A proactive, high-energy approach to problem-solving. You don't just report on blockers; you clear them.

Why Join This Team?

We are building the future of energy and retail loyalty. You will have a front-row seat to a massive digital transformation, managing a portfolio that impacts millions of customers daily. We value first principles, compounding growth, and a lead-by-example approach to mentorship and career development.

We offer a competitive total rewards package, including performance bonuses, comprehensive benefits, and the opportunity to work in a high-impact, senior leadership environment.

How much do we pay (Base)? (144,000.00 - 267,000.00 USD) *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. 
 
This position is eligible for US Benefits – Core. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 – 240 hours  of vacation per year fo