Program Manager, People Operations

Dealership:

L0105 Lithia Home Office

Program Manager, People Operations

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey.  

 

The Program Manager, People Operations enhances the efficiency of our talent acquisition function by overseeing systems, ensuring data integrity, and driving process improvements across the hiring lifecycle. Serving as the main liaison between talent acquisition partners and external vendors, this role manages reporting, champions compliance and standardization, and fosters continuous improvement, all while reflecting Lithia & Driveway’s mission of Growth Powered by People.

 

The Program Manager, People Operations reports to the Manager, People Operations.

Location: Remote, USA

Compensation Range: $60,000 - $75,000 annually

 

Primary Duties (Responsibilities)

• Serve as the primary operational contact for talent acquisition partners and external vendors, providing guidance on systems, processes, and partnerships.

• Manage talent acquisition systems and tools, including configuration, troubleshooting, and coordination with People Technology for updates and enhancements.

• Lead cross-functional talent acquisition initiatives, collaborating with People & Culture, IT, Compliance, and external partners to drive strategic outcomes.

• Monitor and analyze talent acquisition KPI metrics (e.g., time-to-fill, cost-per-hire, candidate quality) to identify trends and recommend improvements.

• Oversee internal and external reporting ensuring accuracy and compliance with federal and state regulations.

• Ensure data integrity across talent acquisition platforms, maintaining consistency and reliability in candidate and process data.

• Develop and maintain standard operating procedures (SOPs) to promote consistency, scalability, and process adherence across locations.

• Drive process optimization and standardization, identifying opportunities to streamline workflows and enhance recruiter efficiency.

• Lead change management efforts for new systems and processes, including training, communication, and adoption tracking.

• Support vendor management activities, including contract renewals, invoice processing, and budget tracking in partnership with Procurement and Finance.

• Provide training and user support for talent acquisition systems and tools, ensuring effective utilization and continuous improvement.

• Support talent acquisition and onboarding during acquisitions, facilitating data consolidation, system integration, and process alignment.

• Travel up to 25%

 

Qualifications

         

    Skills

• Expertise in talent acquisition operations, systems, and workflows with a focus on efficiency, compliance, and standardization.

• Proficient in Workday Recruiting, reporting, business processes, integrations, and security roles.

• Strong knowledge of talent acquisition metrics/KPIs (time-to-fill, cost-per-hire, candidate quality, source effectiveness) and ability to provide actionable insights.

• Skilled in data reporting and analysi