Patient Experience Liaison - FT (12:00pm-8:00pm) MMC

Atlantic Health System is seeking a Full-Time Patient Experience Liaison at Morristown Medical Center. Required shift: 12:00PM – 8:00PM, including alternating weekends. Starting rate $20/hr.

Essential Functions/Responsibilities:

• Acts as a liaison for all patients and families.
• Utilizes the skills and provides experience to the family members of the patient for patient care experience.
• Works with the team members, staff and physicians.
• Analyzes and resolves complaints and concerns and communicates issues to appropriate staff.
• Works with individuals or departments to minimize service delays and communicates delays to patients and families.
• Performs other related duties as assigned.

Requirements:

• High School Diploma or GED equivalent required.
• Bachelor’s degree in healthcare or relevant area preferred.
• To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.
• Working Knowledge of Microsoft Office required.
• Must effectively manage time, and function as a self- starter by being proactive.  

Relevant Experience:

• Excellent customer service experience preferred.
• Retail experienced preferred.
• HCAHPS knowledgeable preferred.
• Bilingual preferred.
• Proficient with Epic (preferred).
• Previous experience in caring for patients and families preferred.
• 2 years’ experience in Healthcare, Customer Service, Hospitality or relevant area preferred.