Community Engager (fixed-term)

Job Description

Are you interested in supporting the LEGO® Consumer & Shopper Engagement department (CSE) in delivering impactful engagement to our consumers?

Bring your passion for the LEGO brand to this role and share this enthusiasm with our consumers and fans!

About this role

This is a six-month assignment until the end of January 2026. Based in Enfield, this role will follow our best of both hybrid working model (three days in the office), with one weekend day on a rotating basis.

* Our recruitment process will start with an online interview in HireVue.*

No relocation assistance is offered for this position.

Core Responsibilities

• Engaging with LEGO fans by replying to them across our various platforms and channels e.g., social media, product reviews to build a brand differentiating experience.

• Being active in developing our approach to engaging with users and creators across multiple platforms.

• Tailoring your engagement to the channels and audiences you are interacting with.

• Working closely with your team as well as various internal and external collaborators within CSE.

• Gathering and evaluating data.

• Providing direct feedback to users.

• Directing user communication and support.

• Being a safety net by evaluating and moderating reported content where necessary.

Play your part in our team succeeding

Our mission in Consumer and Shopper Engagement (CSE) is to be the champions of consumers and guardians of the LEGO Group’s Play Promise. Our vision is to innovate the future of service, deepen consumer engagement and be a reason why people choose the LEGO Brand.

We are a distributed team with contact centres in the UK, Germany, USA, China, and Singapore supporting over 4 million customer engagements per year across multiple channels.

Our teams already provide world-class consumer support to consumers on channels such as chat, calls, and emails. We have moved through a journey from a traditional contact centre to our now engagement centre, where social media engagement, engagement with kids on our own platforms, proactive shopper assistance and two-way engagement at different touchpoints are playing an ever increasingly important role.

Do you have what it takes?

• Experience with social media or other online community support.

• Experience with or fan of Formula 1 racing.

• Excellent communication skills. We are FRKE! Fun, Reliable, Knowledgeable and Engaging.

• Digitally native with confidence communicating online.

• Confident working with consumers where change and uncertainty can occur.

• Conscious of needing to tailor tone of voice dependent on audience.

• Ability to assess risks of public engagement opportunities.

What are you waiting for? Apply now!

Compensation

The salary for this position has a range of $58,946.00 - $88,418.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the off