Consulting team - Mailbox management (Senior Process Specialist)

<h3>Company Description</h3><p>Vialto Partners provides comprehensive services for market leading clients located in several countries. In particular, they prepare different tax settlements as well as work on a number of tax-related tasks, including coordination of tax settlements on a global scale along with providing support in obtaining and analysing data from clients, preparation of immigration documentation, coordination of social security related tasks and much more.</p><p>In Poland, we are opening a new exciting chapter with more than 400 fantastic individuals on board. This is going to be a growth story, creating multiple opportunities for those focused on self-learning and continuous improvement, who at the same time are flexible for working cross-territory on technology-driven projects.</p><h3>Job Description</h3><ul><li>Direct cooperation with the office located in West Europe</li><li>Management of various mailbox queries</li><li>Drafting emails for review, managing documents, determining the relevance/importance of incoming emails</li><li>Keeping track of and follow up of emails</li><li>Participation in calls with external clients</li><li>Support in preparation and circulation of documents and emails</li><li>Take ownership of all enquiries and problems, resolving or escalating issues</li><li>Build a network of relationships with Consultants and Managers from abroad</li><li>Working with project documentation and involvement with various consulting project</li></ul><h3>Qualifications</h3><ul><li>Able to demonstrate strong organizational skills and high levels of self-motivation</li><li>Very good command of English (both written and spoken)</li><li>Excellent communication skills</li><li>Proactive attitude and independence in taking actions where appropriate</li><li>Strong prioritization skills with the ability to manage a number of tasks concurrently</li><li>High levels of confidentiality and ability to work under time pressure due to the busy nature of the role</li><li>Initiative and enthusiastic attitude to build and maintain client relationship</li><li>Improvement oriented attitude</li><li>Very good command of MS Excel and Gmail</li><li>Experience in using G-Suite would be an asset</li><li>Experience in similar work would be an asset</li></ul><h3>Additional Information</h3><ul><li><p>Implementation package - introductory and content-related trainings, tutor support (Buddy Program)</p></li><li><p>Comprehensive medical care </p></li><li><p>Additional insurance</p></li><li><p>Cafeteria platform where you can use a wide range of e-vouchers and a MultiSport card</p></li><li><p>Soft and technical skills training programs</p></li><li><p>Hybrid work model</p></li><li><p>Comfortable office space available in the centre of Katowice and / or Opole</p></li><li><p>Development opportunities within the company</p></li><li><p>Great work environment</p></li></ul>