Team Lead Specialty Pharmacy

City/State

Chesapeake, VA

Overview

Work Shift

First (Days) (United States of America)

The SNGH Proprium Pharmacy is hiring a Pharmacy Technician Team Leader!

Routinely interacts with specialty pharmacy patients with complex medication needs requiring high touch care and follow-up under the direction of a pharmacist. The team leader is an experienced technician with a working knowledge of both the SNGH Case Management Pharmacy Technician I and Technician II tasks. This leader will serve as a role model to fellow pharmacy technicians and is expected to lead, coordinate, train, coach, and help develop the technician team working in the call center and/or fulfillment centers. In addition, the team lead has a thorough working knowledge of the computer systems and workflow processes within the specialty pharmacy and is expected to identify and work collaboratively to resolve IT or telecommunication related concerns as they arise. The team leader collaborates with the management team regarding team meetings/huddles; works to improve processes; serves as an advocate for the staff; and creates/maintains the team's schedule. The TL serves as an escalation source for customer service complaints, reviews calls and prescription metrics and provides input to management regarding pharmacy performance.

Required: 3 years Pharmacy Tech experience

VA/NC State Pharmacy Technician License

National Certification- PTCB

Preferred: Experience with specialty pharmacy, long term care, outpatient pharmacy, outpatient clinic.

Bachelor's degree preferred.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. 

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. 

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Keywords: Pharmacy, CPht, pharm tech, pharmacy technician, pharmacy tech, pharm technician, team lead

Job Summary

The SNGH Case Management Pharmacy Technician Team Leader routinely interacts with specialty pharmacy patients with complex medication needs requiring high touch care and follow-up under the direction of a pharmacist. The team leader is an experienced technician with a working knowledge of both the SNGH Case Management Pharmacy Technician I and Technician II tasks. This leader will serve as a role model to fellow pharmacy technicians and is expected to lead, coordinate, train, coach, and help develop the technician team working in the call center and/or fulfillment centers. In addition, the team lead has a thorough working knowledge of the computer systems and workflow processes within the specialty pharmacy and is expected to identify and work collaboratively to resolve IT or telecommunication related concerns as they arise. The team leader collaborates with the management team regarding team meetings/huddles; works to improve processes; serves as an advocate for the staff; and creates/maintains the team's schedule. The TL serves as an escalation source for customer service complaints, reviews calls and prescription metrics, and provides input to management regarding pharmacy performance.

3 years Pharmacy Tech experience or Bachelor's degree in science or health sciences.

Preferred experience with specialty pharmacy, long term care, outpatient pharmacy, outpatient clinic.

PTCB Certification is required. Registered with the Commonwealth of Virginia Board of Pharmacy as a Pharmacy Technician required

Qualifications:

HS - High School Grad or Equivalent (Required)

Certified Pharmacy Technician (CPhT) - Certifications - Pharmacy Technician Certification Board (PTCB)

Pharmacy

Skills

Complex Problem Solving, Critical Thinking, Mathematics, Service Orientation

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are po