Project Manager - Field ISP

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

This position is responsible for the overall project management of orders relating to inside plant construction activities.  This includes on-time and cost-effective management of projects to support the installation of Zayo network and customer equipment throughout Zayo’s network.

NOTE: We are open to this position working remotely within the United States.

Responsibilities

• Own and close knowledge of multiple orders (100+ at a time) while driving on-time and cost-effective completions.

• Identify project components, teams involved, inter-relationships between work functions, and ensuring engagement.

• Identify critical path and key issue resolution including anticipation, mitigation, and escalations.

• Host weekly sync calls with assigned engineers and leadership to review in-flight projects, and to update weekly reports that detail the status of those projects.  Also, daily calls with internal/external partners are normal to manage critical path items that could jeopardize delivery timelines.

• Ensure engineer deliverables (SOW/COP) are acceptable, and that all financial related activities are completed before closing of the project.

• Create and track capital subprojects, purchase requests, and 3rd party expense builders throughout the entire lifecycle of the project.

• Work cross-functionally to drive delivery with assigned engineers as well as Zayo teams in:  field operations, outside plant, fiber engineering, service delivery, real estate, circuit design, pre-sales support teams, external vendors, and occasionally with end customers directly.

• Establish project timelines with assigned engineers that are actively managed and communicated to internal/external stakeholders on a weekly basis.

• Receive and process quotes from external installation contractors and equipment distributors.

• Proactively manage budget variances and overruns as well as communicating the analysis of those variances to leadership.

• Identify and resolve project issues ensuring they are on-time and within the forecasted budget.  Updates for each project to be provided on a weekly basis at minimum.

• Serve as a point of contact for your assigned area within Zayo’s network for responding to ISP related activities, and any related problem-solving needs. 

• This position may require occasional travel.

Qualifications

• Must be conversant/have general knowledge of space, power, and fiber capacity builds.

• Communication skills are essential as this role demands constant interaction with the assigned engineers, ISP management, and internal/external partners.

• Ability to manage tight/aggressive timelines and schedules.

• Organizational skills and attention to detail are a must. 

• De-escalation skills.

• Demonstrated investigational and problem-solving skills.

• Proficient with MS Word, MS Excel, MS Power Point, and Google Sheets.

• Understanding of ISP project dependencies and making decisions based on project management rules are essential.

• Familiar with facets of ISP order management including quoting, installation, and delivery.

• Working knowledge of Salesforce and Sitetracker.

• Business minded and able to maintain a commercial focus.

• Previous project management experience in any industry is a plus.

Education & Experience:

• Bachelor’s degree in a technical discipline or equivalent education, training and/or experience.

• Minimum of five (5) years telecommunications and/or project management experience.

Nothing in this job description restricts management’s right to assign