Sr. Local Operations Specialist

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 1 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.
Wonolo is looking for a Sr. Operations Specialist who thrives off of ownership and autonomy.  In this role, you will be responsible for both worker and customer satisfaction in your market and for ensuring we have the right workers to meet customer needs. As part of this role, you will be a field marketer, outreach leader, event organizer, community connector, and key customer contact in your market. 
We're looking for someone with an entrepreneurial mindset and problem-solving skills who can operate in an ambiguous environment. You will serve as planner and coordinator for community-building and new supply events, utilize our fill rate playbook to monitor, diagnose and positively impact job fill rate for customers, and partner with our Account Management team to support existing and launch new customers. 

What you'll do:

• Market Support: Host local onboarding and community engagement events, as well as coordinate with your market’s Brand Champion team on supply initiatives
• Market Planning: Maintain an up-to-date calendar of planned event activities targeting new workers, Wonoloers that have yet to work a job, and partnership events. Analyze results continuously to enhance market efforts
• Nurture Key Relationships: Identify sign-up drive opportunities through direct prospecting, lead follow-up, networking, and supporting local partnerships
• Market Advocate: Execute new ideas, improve operational processes, and create new experiments that contribute to Wonolo becoming a household name

Who you are:

• 3-5 years of experience in Field Marketing, Event Coordination, Customer Success, Recruiting and/or Sales
• Experience identifying growth opportunities and self-driven to complete tasks and to proactively solve issues
• Communication skills to engage various communities with many types of personalities and backgrounds, including brand champions, individuals not familiar with Wonolo, and the veteran Wonoloer community
• Proficiency with Google Suite (Sheets, Slides, Docs, Forms) and Excel and a strong analytics mindset
• Have access to a reliable vehicle (we'll reimburse for certain work-related mileage)

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Nice to haves:

• Marketplace and/or startup experience

Pay range:

• The expected pay range for this position is $54,500 - $75,000 per year. Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience. Additionally, this role is currently eligible to participate in Wonolo’s equity plan as well as a range of health and wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Benefits and perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Competitive wage based on experience and opportunity for career advancement
• Cell phone reimbursement
• Company laptop
• Potential equity and eligible for a company bonus
• We pay 100% of the medical/dental/vision insurance premiums for you and 80% for your dependents
• Parental leave plan
• Life and disability insurance

About Wonolo:
Wonolo is a two-sided job marketplace that serves over 1 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.
We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.
Learn more about us: