Customer Service Representative

Job Title: Customer Service Representative

Job Location: Brecksville, OH

Job type: Full-Time

Type of role: Hybrid 

 

About Lubrizol  
The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com.

We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.   

Join Our Thriving Team at Lubrizol as Customer Service Representative

Unleash Your Potential. At Lubrizol we're transforming the chemical industry and looking for exceptional talent to join us on this journey. If you are ready to join an international company with talent around the world, and want to make a real impact, we want you on our team.

 

What You'll Do:

The Customer Service Representative processes customer orders from purchase order receipt through issuance of invoice. The role contributes to the Lubrizol’s overall success by ensuring that our customers find their overall business experience: rewarding, cost-effective, and reliable. The Customer Service Representative ensures complete customer satisfaction by effectively processing orders in SAP, timely communication with both internal partners (supply chain, credit, logistics, demand planning, sales and marketing) as well as external partners (warehouses, carriers) and their customers. Being an effective communicator, both written and verbal and proactive in problem resolution is critical.

 

What We're Looking For:

• Receives purchase orders and enters sales orders into SAP software, ensuring order entry, shipping and billing information is accurate for each order.
• Ensures that order acknowledgments and invoices are generated timely, accurately, and are sent to the customer via their preferred mode of receipt.
• Occasionally provide basic supply chain support to plants, warehouses, or other source points. Guidance may include access to customer procurement or logistics portals, SAP support, documentation assistance, and/or serving as a central contact point.
• Identify opportunities for continuous process improvement within the fulfill order process.
• Intermittently serve as a trainer under the supervision of the Supervisor/Manager. This role will strengthen the group by sharing best practices, knowledge and experience with others.
• Support a robust customer base (domestic and international) with positive traits including strong problem-solving skills, knowledge of SAP software, transportation, shipping and strong interpersonal skills.

 

Skills That Make a Difference:

• High school diploma or GED.
• Minimum of 2 years prior experience in customer service role, experience in domestic or export customer service in a manufacturing or related field is preferred.  
• Strong interpersonal and communication skills. 
• Ability to work in a team environment. 
• Attention to detail and the ability to prioritize, organize and follow through. 
• Ability to investigate, summarize, offer creative solutions, take initiative, and work independently of supervis