Administration Coordinator I

Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!o   Competitive base pay and performance bonuses, dependent on roleo   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disabilityo   401K with employer match and 100% immediate vestingo   Paid Time Off (PTO) and paid company holidays to help you balance work and personal lifeo   Paid Volunteer Time Off (VTO) Annuallyo   Tuition Reimbursement o   Parental Leave o   Business casual work environment
What does it mean to be an Administration Coordinator I at GLS?As an Administration Coordinator I, you will be responsible for the timely and accurate processing of loan administration requests, such as loan extensions, credit reporting disputes, ACH enrollment, customer correspondence, indexing important documents, and generalaccount updates.

How will you drive value within the organization as an Administration Coordinator I?

• Demonstrate a positive attitude, commitment to team and desire to provide world class service to customers within a rapidly growing and changing organization
• Establish a solid understanding of consumer auto lending to confidently and efficiently perform work processes
• Thoroughly research account information through use of computer applications and various mediums
• Exercise good judgment in processing customer disputes and inquiries
• Properly advise and support consumers’ needs for general account updates, extensions, etc.
• Provide feedback to management about process efficiency and ways to improve the customer experience

What should you already know to be successful as an Administrative Coordinator I?

• Minimum of High School diploma or equivalent required
• Minimum of one (1) year relevant customer service and/or administrative experience – automotive finance field preferred
• Must demonstrate exceptional interpersonal skills and professionalism with excellent oral and written communication skills
• Proficient computer skills with working knowledge of the internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Must be extremely organized, detail-oriented, and focused on meeting time-sensitive deadlines while managing multiple high priority tasks
• Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment

Employment Requirements:

• Must be able to pass a criminal background check
• Constantly operate a computer and other standard office equipment  
• Talk and hear to exchange accurate information
• Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
• The position does not require travel
• Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm

2023 California Applicant Privacy NoticeGLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employeesPlease visit www.glsauto.com for information about our great company and other amazing opportunities
 Applicants have rights under Federal Employment LawsFamily and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA)