Senior Account Manager - Technomic, Foodservice Insights (Chicago, IL)

Company Description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

Technomic is seeking a highly motivated and experienced Senior Account Manager to join our dynamic team and manage a book of business within the foodservice industry. In this critical role, you will drive client engagement, foster long-term relationships, and ensure the successful retention and renewal of accounts. You will leverage our Ignite platform to maximize client value while collaborating with internal teams to deliver outstanding service.

Key Responsibilities:

• Proactively manage and retain a portfolio of accounts, ensuring high renewal rates and strong, lasting relationships with clients.
• Conduct regular business reviews, providing strategic insights and recommendations to help clients maximize the value of our Ignite platform and services.
• Lead client training sessions on the Ignite platform, empowering them to utilize our solutions for enhanced business success.
• Own the renewal process, managing smooth contract negotiations and ensuring client satisfaction with the terms and services.
• Work closely with internal teams, including sales, product, and operations, to ensure a unified and effective approach to meeting client needs.
• Manage a diverse set of accounts using Technomic’s suite of products and services through our Ignite research platform, the leading SaaS solution in the foodservice industry.

The Ideal Candidate Will Have:

• A passion for building strong, lasting relationships and ensuring client satisfaction, with a focus on delivering value and exceptional service.
• The ability to assess client needs, proactively recommend solutions, and enhance overall client outcomes.
• Experience working with cross-functional teams, including sales, product, and operations, to provide seamless client experiences.
• Strong verbal and written communication skills to effectively engage with clients and internal stakeholders.
• Capable of managing multiple tasks and projects efficiently while maintaining accuracy and meeting deadlines.
• A track record of achieving key performance metrics, such as client retention, renewals, and satisfaction.

About Technomic:

For over 55 years, Technomic has been a trusted partner to foodservice clients worldwide, providing critical research, insights, and strategic consulting to help shape their business strategies, decisions, and results. Our expertise spans all foodservice sectors, including beverage, food, packaging, distribution, and retail foodservice, making us a leader in delivering actionable insights to our clients. Join our team to play a key role in delivering industry-leading solutions to businesses in the foodservice industry.

Qualifications

• 4+ years of experience in sales, account management, customer success, or marketing, with a proven ability to cultivate strong client relationships and drive exceptional customer satisfaction.
• Understanding of the foodservice, food retail, and consumer packaged goods (CPG) sectors, including trends, challenges, and key players in the market.
• Ability to sell solutions based on client needs, positioning research and data as valuable tools for solving business challenges and improving operational performance.
• A deep understanding of customer pain points and the ability to provide tailored, actionable insights and recommendations to enhance their business strategies.
• Exceptional verbal and written communication skills, able to simplify complex information and present it persuasively.
• Strong analytical mindset with the ability to interpret data, spot trends, and make strategic, informed decisions.
• Self-motivated with the ability to work independently, while also thriving in collaborative environments and coordinating seamlessly with cross-functional teams.
• Experience in client-facing interactions, delivering impactful presentations that engage and resonate with audiences.
• Ability to build and nurture relationships with key stakeholders in client organizations, ensuring a high level of trust and engagement.
• A proven track record of building and maintaining lasting, trust-based relationships with clients.
• Familiarity with foodservi