Sr. / Lead Solutions Consultant

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

Sprinklr is looking for a Senior or Lead-level Solutions Consultant who will partner with our sales organization to help drive revenue for Sprinklr.

At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future states and their goals to best position Sprinklr’s platform. They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor.

What You'll Do

• Develop and present customized solutions leveraging Sprinklr's AI-powered platform to address complex business challenges across service, social, marketing and research.

• Collaborate with sales and consulting teams to integrate AI and data science capabilities into clients' existing infrastructures.

• Design and showcase advanced automation solutions, including agentic AI, robotic and AI-powered technologies for social, marketing, and contact centers.

• Design scalable, high-performance, and cost-efficient architectures leveraging Sprinklr’s Unified-CXM platform.

• Provide strategic guidance on data architecture, multi-cloud deployments, API integrations, and hybrid-cloud environments.

• Create technical and system architectures for current environments, future landscapes, and solution comparisons.

• Collaborate with cross-functional teams to ensure ethical and responsible use of AI in technology solutions.

• Lead presales activities that include building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities.

• Collaborate with the Sprinklr ecosystem (i.e. customer success, architects, specialists, engineering, product marketing and others) to configure relevant art of the possible demonstrations and validate customer requirements.

• Well versed in design thinking, human centric design focused on experience-oriented solutions and outcomes for enterprise customers.

• Must be local to where our customers are and be willing to travel up to 40% of the time.

Who You Are & What Makes You Qualified

• Bachelor's degree in computer science, mathematics, or engineering; Master's degree preferred

• 5-10 years of experience in Enterprise architecture, data architecture and Contact Center and UC environments

• 5+ years of experience with software architecture and design within CCaaS systems

• Demonstrated experience in implementing AI solutions for marketing technology and social media management

• Expertise in cloud contact center ecosystems (Genesys, Amazon Connect, NICE, Five9) and/or cloud-based martech solutions.

• Strong knowledge of AI, automation, and ML frameworks, with hands-on experience integrating AI-driven customer engagement solutions

• Clear communicator who can command engagements with Executives, IT, and business leads, translating complex AI-driven functions to business value

• Thought leader who has engaged in activities such as publishing whitepapers, speaking at industry events, blogging, etc.

• Ability to do deep discovery of customer’s architecture framework and connect those with Sprinklr Data Architecture.

• Provide expertise in multi-cloud architectures, data sharing, streaming, and hybrid-cloud environments.

• Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics

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