Customer Cash & Credit Specialist

Job Summary
Works daily to ensure customer payments across multiple lines of CSX business are processed timely and accurately to customer accounts. Utilizes credit bureau resources to review and approve/deny customer credit applications to establish or maintain customer relationships. Collaborates with Accounts Receivable team to provide long-term solutions to correct repetitive problems. Perform cash receipt reconciliations to ensure all treasury activity related to customer deposits is properly reflected within the general ledger and sub-systems.

Primary Activities and Responsibilities

• Works in internal and external systems to identify customer payments and remittance detail, contacts customers for payment detail for matching with payments, identifies trends and patterns to resolve discrepancies to ensure payments are applied correctly
• Resolves complex cash and banking issues in a timely and professional manner. Prepares reconciliations, and research discrepancies
• Utilizes various credit agencies and internal resources to evaluate customer credit applications for approval or denial, reviewing customer payment history and delinquencies to protect CSX assets
• Collaborates with Technology and other Business Partners to resolve, improve, and implement solutions
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• AA Degree/2-year undergraduate degree program
• 1 or more years of experience in Accounting, Finance, Cash Applications or Collections.

Equivalent Qualifications

• High School Diploma or GED
• 3 or more years of experience in Accounting, Finance, Cash Applications or Collections

Preferred Qualifications

• Bachelor's Degree/4-year Degree
• 3 or more years of experience in Accounting, Finance, Cash Applications or Collections
• Experience with SAP

Knowledge and Skills

• Detail oriented
• Proficient in Microsoft Office Suite (Excel)
• Ability to identify trends and patterns
• Highly analytical
• Ability to address multiple priorities in a fast-paced environment
• Exceptional interpersonal communication skills to build relationships with customers

CSX is passionate about building a workforce that reflects the values and behaviors of ONE CSX. We are nationally recognized for our commitment to diversity and engagement, as well as our support for veterans and reservists.  CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook  X  LinkedIn  Instagram   YouTube

Closing Statement
At CSX, two of our five Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible. CSX is an Equal Opportunity Employer Ve