Peer Supervisor (Comfort Zone) (32067)

Purpose: 

The Comfort Zone Peer Supervisor is responsible for overseeing the daily operations of Comfort Zone, a peer-run drop-in center rooted in trauma-informed, recovery-oriented, and harm reduction principles. The Peer Supervisor provides direct supervision and support to Comfort Zone Peer Specialists, ensuring high-quality, person-centered services and a welcoming, low-barrier environment for community members. This position plays a key role in shaping program culture, supervising staff, coordinating services, and collaborating with broader agency and community partners. 

Core Responsibilities 

• Supervision and Staff Support 
  • Provide regular 1:1 supervision, coaching, and performance feedback to all Comfort Zone peer staff. 
  • Support staff in maintaining healthy boundaries, upholding peer values, and navigating complex participant dynamics. 
  • Address staff conflicts, performance concerns, and scheduling needs in collaboration with the Program Admin. 
  • Coordinate team meetings, group supervision, and reflective practice spaces for staff development and cohesion. 
  • Support staff in adhering to documentation requirements and track timely completion. 
• Program Oversight 
  • Ensure daily operations of Comfort Zone run smoothly, including opening/closing protocols, safety procedures, and overall site maintenance. 
  • Monitor the drop-in environment to promote a welcoming and trauma-informed atmosphere. 
  • Respond to critical incidents and safety concerns using non-coercive and de-escalation approaches. 
  • Collect and report program metrics, feedback, and incident reports as required. 
• Community Engagement and Accessibility 
  • Facilitate and oversee peer-led activities, outings, and group planning to reflect participant needs and interests. 
  • Support and oversee outreach efforts to increase engagement, particularly for underrepresented communities. 
  • Maintain and develop collaborative relationships with local service providers, referring partners, and community supports. 
  • Represent Comfort Zone in community meetings, coalitions, or advocacy efforts as appropriate. 
• General Responsibilities 
  • Ensure timely submission of required documentation, logs, and reports. 
  • Model recovery principles and ethical peer practice in all interactions. 
  • Support donation tracking and resource management in collaboration with team. 
  • Maintain compliance with organizational policies, peer certification standards, and confidentiality requirements. 
  • Participate in organizational initiatives, leadership meetings, and other duties as assigned. 

Qualifications 

• Must have lived experience of recovery from mental health challenges, substance use, housing instability, etc., and be able to articulate how that experience informs peer support practice. 
• Current Oregon state-recognized Peer Support Specialist, Peer Wellness Specialist, or Certified Recovery Mentor certification required at time of hire. 
• Individuals with a history of substance use must have at least one year of continuous recovery prior to hire and be committed to maintaining sobriety. 
• Minimum of one year experience providing peer support services required. 
• Supervisory or leadership experience in a peer-run or behavioral health setting strongly preferred. 
• Demonstrated commitment to trauma-informed care, harm reduction, recovery values, and anti-oppression principles. 

Supervision Received: 

• Receive regular supervision from the Director of Peer Services, seeking additional supervision whenever necessary. 
• Participate in interdisciplinary team meetings and group supervision as required.  

Positions Reporting: 

• Comfort Zone Peer Specialist 
• Comfort Zone Outreach Peer Specialist 

Other General Expectations: 

• Ability to display a non-judgmental attitude. 
• Creative, innovative and progressive problem-solver. 
• Ability to multi-task and remain calm in a busy and stressful environment. 
• Proficient in basic computer skills. 
• Attend peer conf