We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Caldwell Health Plaza!

As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs.  You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information. 

Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position. 

POSITION DETAILS:  

This Full-Time position will have a schedule of Monday - Friday from 8:00AM - 5:00PM. This position will support registration for Family Practice, Internal Med, and ENT. There are a total of 12 providers (and growing!) that this PSR team supports. The Caldwell Health Plaza is located at 712 Aviation Way Caldwell, Idaho 83605.

MINIMUM QUALIFICATIONS:  

• High School Diploma or equivalent preferred. 

• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred. 

• Experience with process improvement or lean philosophy preferred. 

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ESSENTIAL FUNCTIONS: 

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions 

• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations 

• Maintains operations by following policies and procedures and reports needed changes 

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ADDITIONAL DUTIES: 

• Acknowledges and greets patients immediately, providing a positive customer service experience 

• Registers patients for appointments and completes paperwork 

• Verifies and updates existing patient and insurance information 

• Keeps patient a