Admissions Coordinator

Location: This role will be performed onsite from our Lifeskills Orlando Office in Orlando, FL 

Schedule Options:
We're offering three potential shifts and would love to know what you're open to:

• Monday–Friday | 3:00 PM – 11:00 PM EST (hybrid)

• Tuesday–Saturday | 11:00 AM – 7:00 PM EST (hybrid) 

Who We Are:

Founded in 2001, Pasadena Villa has treated mental health conditions for all genders ages 18 and older, along with specialty residential programs for autistic clients.  Our customized and compassionate care is provided in a therapeutic environment that promotes well-being, recovery, and personal motivation.  There are multiple levels of care available at each of our Pasadena Villa locations, each providing the highest levels of care and support and the closest amount of supervision needed.

What We Offer:

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

How You Will Contribute:

The Admissions Coordinator will respond to incoming telephone inquiries, oversee subsequent communications, and actively coordinate multiple phases of the admissions process for clients seeking longer-term behavioral health services provided by the Pasadena Villa Network.

Relationships and Contacts

Within the organization: Maintains frequent and close working relationships with the Executive Director, Business Development team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.

Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.

Essential Responsibilities

• Offers empathetic and knowledgeable assistance to individuals seeking behavioral health services, including providing information, answering questions, and ensuring a supportive experience.
• Demonstrates effective communication skills to connect with callers creating trust and understanding during the initial conversation.
• Collects relevant details about the client’s needs, symptoms, and preferences, assessing what services align with the client’s requirements.
• Adheres to predefined call procedures ensuring consistency/efficiency including following up with clients as needed to maintain continuity and quality of service.
• Ensures smooth admissions by effectively communicating with key admissions decision-makers and various stakeholders, coordinating information, addressing concerns, and facilitating collaboration.
• Assists clients in understanding their insurance coverage and financing options including explaining benefits, costs, and payment arrangements.
• Guides clients and their families through treatment choices highlighting the advantages of specific facilities and address any barriers to accessing care.
• Determines appropriate level of care by assessing client’s clinical needs during pre-admission screenings.
• Coordinates tours and admissions by organizing schedules, providing necessary information, and ensuring a smooth transition for clients.
• Delivers exceptional service by remaining well-informed through continuous education and diligent reading of relevant materials.
• Assists in the weekend on-call rotation with additional stipend if calls are received

What We Are Seeking:

Position requires bachelor’s degree or equivalent in combined education and experience. Position requires a minimum of 3 years experience in a behavioral health