Investigations Supervisor (INV4)

Posting number: 2026-06581

Department: Dept. of Licensing

Division: Business and Professions

Job classification: INVESTIGATOR 4

Posting type: Open & Promotional

Categories: Planning and Development, Risk Management, Law Enforcement, Management, Investigative, Organizational Development

Summary

We are dedicated to growing a culture of belonging through our values: 

Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Centralized Investigations & Audits Unit (CIAU) within our Business and Professions Division (BPD) are currently recruiting for two (2) Investigation Supervisors. These roles are responsible for ensuring high quality, timely investigations while leading staff in a collaborative hybrid work environment and effectively guiding teams through organizational change.

The Department of Licensing (DOL) Business & Professions Division (BPD) has 34 business and professional licensing programs and manages 132 license types. The agency and division’s purpose is "Helping every Washington resident live, work, drive, and thrive." Centralized Investigations and Audits Unit promotes public safety and customer protection through regulation and education. The goal is to provide public safety and welfare in all areas we license and to protect and preserve the investments and properties of the citizens of the state.

If you are a skilled leader with a background in investigations or compliance work and have a passion for leading, developing, and supporting a driven team, please read on!

Examples of duties

As an Investigations Supervisor, you will direct and oversee the day-to-day work of a team of investigators to ensure unit goals and expectations are met. You will lead a group that supports compliance within our Centralized Investigations and Audits Unit (CIAU) to ensure professional business license holders are supported through the investigative process. You will review investigations while ensuring due process and investigative processes are followed and equitable. Your team will rely on your collaborative and proactive leadership to support their caseload and duties as assigned. Being the supervisor of this diverse and multilayered team within DOL, you will develop expectations, collaborate to identify the best practices, offer education and technical assistance to customers and the public, and work to ensure proper standards are met. It will be leadership and development that drives your success in this role.

Some of what you will do:

• Supervise a team of investigators including work assignment and mentorship in a hybrid setting.
• Conduct expert level investigations including unlicensed activity and sensitive areas of investigation.
• Develop training materials and plans, performance assessments, and guidelines to ensure consistent team performance and teach a full range of duties and disciplines.
• Assist in the review, revision, and implementation of state laws, rules, and regulations pertaining to professional licensing.
• Present investigative results, enforcement actions, and findings to leadership regularly.
• Testify in administrative hearings and deliver oral or written reports as requested.

Qualifications

What you will bring to the position:

• Six (6) years of experience as an investigator with a criminal justice government agency or private organization, or other directly related field including three (3) years of field investigation experience.

OR

• Five (5) years of full time experience in investigations involving personal background, unfair or deceptive business practices, insurance casualty claims, or similar allied topics.

OR

• Four (4) years of experience as an Investigator 3 with at least one (1) year of supervisory experience.

Two (2) years of relevant education may substitute for one (1) year for experience.

 Experience must include:

• Two (2) years of supervising, coaching, or leading diverse groups and staff while using human resource