Security Clearance required:

Do you want to make a difference? 
Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team 
We are seeking a certified Scrum Master to facilitate and guide our Agile development teams within a Software Development and Support program, leveraging ServiceNow’s Enterprise Service Management (ESM) platform for a federal agency. This role requires a dynamic and experienced individual with a bachelor’s degree and 5 years of experience in Agile environments. The Scrum Master will be instrumental in ensuring our teams adhere to Agile principles, promoting continuous improvement and fostering an environment that encourages high performance, transparency, and collaboration. The ideal candidate will possess a deep understanding of Agile methodologies and the ability to apply them effectively in a federal context, driving the delivery of innovative solutions on the ServiceNow platform. This position is contingent upon contract award.
 
What is the position? 
This Scrum Master role offers a unique opportunity to contribute to a high-impact program within a federal agency, utilizing your Agile expertise to lead teams in the delivery of innovative solutions on the ServiceNow platform. Your leadership will play a critical role in fostering an environment that supports high performance, continuous improvement, and successful project outcomes.
 
What will I get to do?  

Agile Facilitation: Guide and coach, the development team on how to use Agile/Scrum practices and values to deliver high-quality software solutions efficiently.

Scrum Practices: Ensure the team adheres to Scrum framework practices, facilitating Scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives.

Team Performance: Monitor team performance through the effective use of Agile metrics and tools, identifying and addressing issues to improve efficiency and productivity.

Stakeholder Collaboration: Function as a liaison between the development team and project stakeholders, ensuring clear communication and alignment on project goals and deliverables.

Impediment Removal: Identify and remove impediments that obstruct the team’s progress, facilitating discussion, decision making, and conflict resolution, as necessary.

Continuous Improvement: Promote a culture of continuous improvement within the team, encouraging reflection and adaptation of processes to enhance team effectiveness.

Agile Training and Mentoring: Provide Agile training, mentoring, and support to team members and stakeholders, fostering an understanding and adoption of Agile principles and practices.

What qualifications do I need? 

• Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.
• Bachelor’s degree in any discipline.
• 5 years minimum experience in related field; however, preferably within a software development environment and working with ServiceNow or similar platforms.
• 8 years of additional relevant experience may be substituted for education.
• Must be a Certified Scrum Master (CSM) with a strong understanding of Scrum and Agile methodologies.
• Excellent written and verbal communication abilities.

 
What additional characteristics will help me thrive?  

SAFe 6 Certification(s) is highly preferred.

ITIL v3 and/or ITIL v4 Certification(s) is highly desirable.

ServiceNow Certification(s) in various modalities is highly desirable.

Leadership and Facilitation: Demonstrated ability to lead, coach, and facilitate teams in an Agile setting, with excellent interpersonal and communication skills.

Problem-Solving Skills: Strong analytical and critical thinking skills, with the ability to navigate complex situations and guide teams toward effective solutions.

Organizational Skills: Exceptional organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.

Technical Understanding: Basic understanding of software development practices and ServiceNow platform capabilities to effectively communicate with the development team and stakeholders.

Adaptability: Ability to adapt to changing