Medical Office Receptionist

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

ROLE OVERVIEW  

We are seeking a reliable and motivated Front Office Coordinator to join the LifeStance team. This candidate will be responsible for supporting the front office, patients, and clinicians within any assigned site. You will be responsible for patient management, check in/out processes, answering phones, assisting patients in-person and/or remote, including scheduling follow-up appointments, and resolving a variety of issues surrounding patient accounts and patient care issues by providing quality customer service. 

Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, possess professional etiquette, and provide excellent customer service. 

BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Compensation: $20.00-21.00/hour 

Location: 3401 Quebec Street Suite 7600, Denver, CO 80207

RESPONSIBILITIES 

• Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service. 

• Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system. 

• Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc. 

• Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection.  

• Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy. 

• Assisting patients with Vsee access, Patient Portal, and navigate LifeStance website platforms