JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facility Manager

What this job involves:

As a Facility Manager at JLL, you will ensure the proper operation of all aspects of the facility by establishing, operating, and maintaining a comprehensive Facility Management program that allows the organization to manage and oversee the Operations and Maintenance of the Building, Building Systems, and Equipment. You'll manage relationships with site colleagues, client and JLL leadership (corporate and site), and service delivery partners while facilitating the resolution of service delivery issues by working with client sourcing, finance, contractors, and suppliers. Your role is critical to operational and financial success, as you'll monitor expenditure, analyze variances and trends, implement action plans, and forecast year-end results while working in collaboration with JLL Centers of Excellence to improve performance. You'll develop financial performance metrics and initiatives, lead the development of KPIs to deliver the right services at the right costs and quality, and support efficient and effective practices across the global network. Through your expertise in Integrated Facility Management and Soft Services, you'll coordinate custodial functions, manage local contractors and vendors for repair and maintenance of IFM contracted assets, and ensure alignment with JLL operational business units while meeting timelines and targets set by the Regional Director of Operations. Your proven leadership, financial acumen, and ability to anticipate and resolve problems proactively will drive measurable results in safety compliance, KPI achievement, client satisfaction, and operational excellence across the facility portfolio.

What your day-to-day will look like:

Planning and Strategy Development:

• Facilitate the resolution of service delivery issues by working with client sourcing, finance, contractors, and suppliers for effective problem-solving and continuous improvement.

• Create and implement strategy in own work area to support organizational goals and operational excellence.

• Develop services and implement new policies and strategies to enhance facility operations and client satisfaction.

• Ensure business continuity and develop appropriate business contingencies to protect operations and minimize disruptions.

• Identify and document best practice procedures relating to own work area for knowledge sharing and process standardization.

Relationship Management and Collaboration:

• Manage relationships with site colleagues, client and JLL leadership (corporate and site), and service delivery partners for effective collaboration and service delivery.

• Demonstrate flexibility and work with diverse team(s) to achieve common goals and support inclusive work environment.

• Develop effective relationships at all levels throughout the business using first-class interpersonal skills.

• Sustain effective relationships with customers and external and internal service providers for long-term partnership success.

• Translate customer needs into action and meet needs of customers through responsive and proactive service delivery.

Financial Management and Analysis:

• Monitor expenditure, analyze variances and trends, and implement resulting action plans while forecasting year-end results, working in collaboration with JLL COEs to improve performance.

• Effectively develop financial performance metrics and initiatives working in collaboration with JLL COEs and FM/Site Lead for data-driven decision-making.

• Demonstrate proven financial management and analytical skills to ensure cost-effective delivery of business services across the Client.

• Prove bottom-line focus and implement in own work area to demonstrate cost savings and efficiencies.

• Demonstrate sound commercial judgment and commercial awareness in all financial decisions and recommendations.

Performance Monitoring and Reporting:

• Support efficient and effective practices across the global networks to drive consistency and excellence.

• Prepare and publish performance reports at agreed intervals for transparency and accountability.

• Lead the development of the KPIs to deliver the right services at the right costs and quality.

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