Retail Partner Growth - Senior Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As the Retail Partner Growth - Senior Manager, you will support the development of strategic plans for key 3rd Party Marketplace partners, and other Retail Channel Partnerships that chart new ways to grow the business, and manage the P&L in partnership with your peers on the team. This role requires that you are able to effectively influence others while you establish and nurture partnerships with cross-functional teams (i.e. marketing, analytics, legal, procurement, merchandising, and digital product management) across the broader CVS Health organization. This role also requires great intellectual curiosity to delve into the business results, and understand what trends are emerging in the market, on a category, brand, and SKU level such that we are continuously optimizing the customer experience on marketplace platforms.

Responsibilities will include:
 

Strategic Planning-

· Develops short- and long-term strategy for 3rd Party Marketplace partners including assortment plans, pricing strategies,

promotional calendars, and technology enhancements.

· Owns and leads budgeting, forecasting and risk assessments for the portfolio’s financials under the supervision of the

Executive Director and in partnership with each project lead.

· Own and lead the deliverables for multi-year strategy plans; responsible for partnering across finance, technical,

operations and strategy teams to vet and build out realistic growth budgets, technical roadmaps and timelines.

· Develops and nurtures strong relationships with cross functional partners including front store category management,

digital product, engineering, legal, procurement, and marketing.

· Analyzes overall Delivery Marketplace business. Understand performance and market trends.

· Manages the relationship between assigned 3rd party vendors, setting up contact negotiations, working on SOWs and

managing relationship during the duration of the contract.

· Assigns appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion.

· Leverages thought partners (Senior leaders, corporate partners, peers, team, etc.) as needed to create and revisit the

strategy.

· Navigates ambiguity and change to achieve goals despite potential obstacles.

· Aligns the team to establish, update and maintain a clear set of actions including interdependencies needed to achieve

overall goals.

· Drives strategic initiatives and KPI performance

Delivers Results

· Manages Delivery Marketplace P&L including analyzing results, forecasting, and developing mitigation plans to ensure

goals are achieved.

· Partners with Delivery Marketplace partners to influence and improve the shopping experience.

· Develops and executes content plans including featured product or promotion shelves for Delivery Marketplace

platforms.

· Manage relationship with CVS digital product and engineering to ensure product feeds flow smoothly and assortment is

displayed flawlessly on partner platforms.

· Drive operational excellence and execution in our retail channels. Lead relationships with technical and operations teams

to ensure streamlines processes are in place; operational metrics and KPI’s are being hit.

· Leverages data, insights, and analytics to influence stakeholders and makes recommendations as appropriate. · Fully embraces organizational improvement initiatives, acting as a change agent with one’s own team and peers and partners. · Provides both constructive and appreciative feedback on ideas and key initiatives. · Leverages a results-oriented mindset, using metrics to monitor improvements.

Drive Innovation

· Drives technology enhancement roadmap for Delivery Marketplaces in partnership with vendors and the digital product

team.

· Identifies business growth opportunities with both existing and new partners in the Delivery Marketplace space.

· Partners with analytics to synthesize complex partner and product performance data as well as voice of customer data to

form actionable insights to accelerate growth.

· Partners with vendors to understand market insights and trends, identify new opportunities and innovative ways to drive

the business.

· Looks for ways to break through implementation barriers rather than be impeded b