Patient Intake & Scheduling Assistant

University of Colorado Anschutz Medical Campus

Department: School of Dental Medicine – Department of Dental Clinic Comprehensive Care

Job Title: Patient Intake & Scheduling Assistant

Position #: 00766053– Requisition #:37318

Job Summary:

Are you ready for a thrilling opportunity that combines exceptional customer service with the dynamic world of dental medicine? As a Patient Intake/Scheduling Assistant at the School of Dental Medicine, you'll play a pivotal role in delivering top-notch dental care at our School. You'll be the friendly face and voice that greets and assists up to 250+ patients daily, both in person and virtually. Your support in operating the Information/Reception areas will be key in triaging and directing inquiries, scheduling appointments through cutting-edge electronic health record systems, and discussing treatment plans with new patients. With a balance of front desk reception and patient check-in, check-out, scheduling, and payment tasks, your days will be diverse, fast-paced, and rewarding. Working alongside dental students, faculty, and staff, you'll ensure that each patient's journey is efficient, professional, and compassionate. Plus, as a valued member of our team, you may occasionally be assigned other exciting duties that align with our vision, mission, and values. This is your chance to start your career in clinical support for dental medicine while enjoying a stimulating and fulfilling day-to-day experience.

Key Responsibilities: 

Front Desk Reception/Phones/Virtual Communication – 50% (Essential Function)  

• Greet and assist virtual, phone and walk-in customers. 
• Decides which patient concerns or inquiries need to be passed on to the clinic director, office manager, resident, or faculty. 
• Page students, staff and faculty and takes messages as necessary. 
• Provide exceptional customer service to the 250+ patients seen daily. 
• Answer all incoming calls and disseminate appropriately to the correct person or department. 
• Handle patient inquiries and provide information regarding dental school policies. 

Patient Check-In/Check-Out, Scheduling/Payment – 50% (Essential Function) 

• Greet patients and monitor patient check-in and check-out. 
• Maintain and retrieve confidential patient records including updating patient information and signatures.