Customer Service Representative

Customer Service Representative

Starting Pay: $55,000.00 – annually

 

As a Customer Service Representative for Pratt Industries – Houston, you will be the primary point of contact for our customers, responsible for taking and processing orders, and addressing all inquiries and complaints. You'll play a crucial role in ensuring customer satisfaction by accurately managing orders, maintaining customer records, and coordinating with various internal departments to fulfill customer needs and support sales efforts.

 

Give and Get

What You’ll Get:

• Insurance Benefits and wellness reimbursement within one month
• Paid holidays from day one, paid vacation after 6 months and 401(k) with match at 3 months
• Tuition reimbursement at one year
• Excellent benefits package including medical, dental, short-term disability and HSA
• Paid Childbearing/parental leave at one year
• Healthy Lifestyle program with up to $1,200 awarded each year to your HSA
• Employee Assistance Programs to help you manage your life at work and at home
• Safety and PPE Reimbursements
• Cell phone discount with 2 major providers
• Monthly incentive bonus if plant goals are met

What You’ll Give:

• A strong commitment to delivering excellent customer service and ensuring customer satisfaction.
• Exceptional attention to detail when processing orders and managing customer information.
• Proactive communication skills to address inquiries, resolve complaints, and coordinate effectively with internal teams.
• A willingness to support sales personnel and contribute to identifying supplemental sales opportunities.
• Adherence to company policies and procedures, maintaining high standards in all interactions.

Primary Duties and Responsibilities

• Take customer orders directly from customers or sales representatives.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Process billing accurately and efficiently.
• Handle customer complaints and questions, following up with appropriate internal personnel as required.
• Maintain comprehensive customer files.
• Process new items and new purchase orders.
• Coordinate accounting credits.
• Record and distribute customer order changes.
• Fax order confirmations to customers.
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Track warehouse items to ensure availability and that agreed-upon minimum/maximum levels are followed.
• Analyze monthly usages and re-stocking needs per customer.
• Comply with all company policies and procedures.

**Additional duties as assigned by management.**

What You’ll Need to be Successful

• Education: High school diploma or GED.
• Experience:
• Experience working in a manufacturing environment (preferred).
• Computer data-entry experience (preferred).
• Experience in the corrugated box industry (preferred).
• Language Skills: Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rates, ratios, and percentages, and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form. Ability to solve a variety of problems and deal with situations where only limited information or standardization exists.
• Technical Skil