Seasonal Catering Sales Manager - Four Seasons Hotel Boston

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.

Join a diverse and talented team in Boston

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves, and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.

The Role  

Secure and service events business from assigned markets with an emphasis on social events through active and effective promotion, solicitation, and prospecting, while maintaining FS standards and maximizing revenue/profit potential. Communicate the needs and expectations of the client with all departments in the hotel. Ensure successful execution of event and client satisfaction.

Responsibilities Include But Are Not Limited To

• Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls.
• Manage assigned catering accounts with repeat potential strategically, ensuring that cross selling with other disciplines is maintained and all business opportunities are uncovered and pursued.
• Actively participate in local networking organizations that add value to business development efforts for the Hotel.
• Coordinate with the Sales Department and Catering to ensure proper utilization of function space to yield maximum revenues/profitability. Conduct property tours and entertain planners of  social events,
• Maintain strong knowledge of food and beverage trends, décor trends and a robust list of quality subcontractors that can provide creative services, ensuring that same are fully vetted and set up for billing with the Hotel if required.
• Seamlessly order subcontracted items at local upcharge policy, using advance PO system to process billing.
• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
• Negotiate and manage small room blocks associated with catering events in consultation with DORM and DOS providing meet and greet/amenities when appropriate.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not limited to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Business Review, Menu Tastings, and Planning Visits.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill revi