Senior Account Manager

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now. 
Newfront is building the modern insurance experience. 
We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter. 
Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most. 
Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

SUMMARY: This position is responsible for development, communication, and service needs for our client companies and for retaining large, complex accounts through relationship management.
FROM THE TEAM: Come join Newfront’s Commercial Risk Unit!  We are a smart, dynamic, and fun-loving group privileged to be working with some of the most innovative companies across the world.  We provide risk management guidance to companies across multiple industries, including Cannabis...There’s something new every day!  We promote from within whenever possible and are committed to the professional development of our team members, providing time and funding for courses and seminars.  Oh yeah, we like to have fun too.

GENERAL INFORMATION

• This position is a salaried, exempt and full-time role.
• This is a US based hybrid or remote role, with the option to work from any of Newfront's office locations. Will be considered hybrid if living within 25 miles of a Newfront office location. #LI-Remote

WHAT YOU'LL BE DOING

• Manage client relationships and develop team service strategy, plan and processes to meet client needs. Provide client advocacy as primary point of contact.  
• Independently prepare for, plan and conduct client meetings.
• Manage preparation of new business RFP’s; market new and renewal accounts; develop and manage service calendars and prepare presentations for new clients.
• Provide strategic management new and renewal business risk identification and program design (including contract and claims history review.) 
• Participate in prospecting activities to both identify and close new business.
• Partner with production teams to establish and maintain aligned service offerings and delivery of client needs.
• Participate in carrier activities.
• Perform as team or subject matter expert and advanced resource.  Keep abreast of industry trends, changing markets, reviewing and mastering new or evolving specializations, policies or products.
• Perform thorough contract reviews for clients.
• Perform database file management and input information.  Accurately manage and maintain documents in agency management systems. 
• May manage and/or train the next level down (i.e. AE may manage and train AMs or ACs.; AM may manage and train ACs)
• Other tasks, duties or special projects as assigned.
• Requires seasonal or intermittent travelling to visit clients and prospects.
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

WHAT YOU BRING TO THE TABLE

• Excellent negotiation and communication skills:  written, public speaking and presentation preparation.
• Professional composure and exceptional customer service skills, diplomacy, professionalism and tact.
• Advanced knowledge of Microsoft Office Suite and G Suite, and their complex features. 
• Ability to be resourceful, take initiative, solve problems, create solutions and direct process improvements.
• Thrives working with others in a fast paced environment. 
• Ability to train, delegate, provide oversight and give feedback. 
• Adaptability and flexibility to proactively anticipate and address issues and client needs.
• Exceptional time management skills and the ability to navigate demanding schedules, priorities and volumes.
• Ability to learn, adopt and train use of technology systems and software applications.
• Excellent at multi-tasking and flexibility to manage ever changing priorities and deadlines.
• Advanced at multiple and strategic project planning including extended time management.